The player from Brazil is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Brazil is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Brazil is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
I MADE A REQUEST FOR A REMOVAL ON THE 22nd.....THE SITE SAYS THAT THEY ARE THREE BUSINESS DAYS....... I RECEIVED AN E-MAIL WITH WADSAP....FROM THE VIP SUPPORT SECTOR....WHAT I LIKE I HAVE IN THE PRINTS OF THE CONVERSATIONS HE TOLD ME THAT ON THE 27TH IT WOULD BE IN MY BANK ACCOUNT..... TODAY IS THE 2nd AND NOTHING TO RECEIVE..... I WOULD LIKE YOUR HELP....
FIZ UM PEDIDO DE RETIRADA NO DIA 22.....NO SITE FALA QUE SÃO TRÊS DIAS ÚTEIS....... RECEBI UM E-MAIL COM WADSAP....DO SETOR DO SUPORTE VIP....QUE COMO TENHO NOS PRINTS DAS CONVERSAS ME DISSE QUE NO DIA 27 ESTARIA NA MINHA CONTA BANCÁRIA..... VOLTEI A MANDAR MENSAGEM FALOU QUE SERIA NO DIA QUE NO CASO JA ERA 28 SENDO NO MESMO DIA ...NO DIA 29 NEM ME RESPONDEU MAIS HOJE E DIA 02 E NADA DE RECEBER..... GOSTARIA DA AJUDA DE VCS....DESDE JÁ AGRADEÇO
Dear camaraofrederico,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear camaraofrederico,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Awesome news, camaraofrederico. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, camaraofrederico. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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