Wazamba Casino - Player’s withdrawal has been delayed.

Good evening, I made a withdrawal from my certified account on wazamba casino, the expected times speaking with the live chat are from 3 to 5 working days, excluding Saturdays and Sundays. 10 days have passed and I have not been credited with the money, the assistance always says to wait or send emails to which I have never received an answer. I know so much about a scam, a similar situation has never happened to me, it is inconceivable.

Dear ludovicocapossela96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear ludovicocapossela96,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Solved, after 18 days the payment was processed.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ludovicocapossela96, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru