Wazamba Casino - Player's withdrawal delayed despite successful verification

I deposited 20 euros and took it up to 260. When I attempted to withdraw it, I received a message stating 'withdrawal restricted by group'. I spoke with customer service and they told me that finance would look into it. I'm genuinely fearful that I might lose my winnings. Why are my deposits restricted? Just a few days ago, I requested a withdrawal of 70 euros and they asked for verification, which I provided successfully. My 70 euros have not been credited to my account and it's been 2 weeks now. When I inquire on the chat, they assure me it will be added but nothing happens. I earnestly request your help since I do not know what to do. If we are depositing and winning money and they refuse to release it to us, it's absolutely unacceptable.

Dear pennytsamari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The problem is that it won't let me withdraw the 260 euros. It pops up a message. The money is in the account but it won't let me press withdrawal and it says withdrawal limited by group. Also the money was collected without bonuses. There was no bonus on the account. They also owe me another 70 which was first withdrawn on 7/12 and they still haven't entered. They asked me for verification, it was done normally but the first withdrawal is still pending. The second one can't even be done because the site won't let me. Also in the chat someone told me to try another method. No known method works. My question is why am I limited withdrawal and can't make any withdrawals while making deposits normally? this is a scam. It has never happened before on any site. That is, I have 260 that remain in the account without being able to withdraw + 70 that I have withdrawn on 7/12 normally but they have not entered

Good Evening. He let me hit upload after playing a bit. So I made a withdrawal of 200 euros instead of 270 because I played 70. At this moment, the withdrawal of 200 euros and the old one I made on 7/12 which was 70 euros are pending. In other words, a total of 270 is still pending. But I honestly don't see them entering. They are already 2.5 weeks late with the first withdrawal.

Thank you very much, pennytsamari, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear pennytsamari,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wazamba Casino representative to join this conversation.

Dear Wazamba Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Dear Customer,

Thank you for reaching out.

We would like to inform you that your pending withdrawals were successfully paid.

With this, we assume the case to be resolved.

Best Regards,

Wazamba

Good Evening. The 200 euros haven't come in yet. I will talk to her again and let you know. Thank you very much

Dear Customer,

We kindly request an update from your side.

Thank you for understanding!

Best Regards,

Wazamba

Dear pennytsamari,

Could you please inform us, if you have received your withdrawal?

Thank you,

Mirka

Dear pennytsamari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.