Wazamba Casino - Player’s struggling to withdraw her winnings.

Good day,

I beg you for help. I have a big problem. I read great reviews about the wazamba casino on your site, so I chose it for the game.

I have 27500 CZK to choose from. Unfortunately, via VISA, they canceled my selections and recommended MINIFITIES to me. Although I didn't want this option, wazamba didn't give me another choice of payment option.

I set up an account at MINIFITY and wanted to make a deposit for verification. Unfortunately, the wazamba site was blocked at that time. I can't log in to the site from the Czech Republic. When I type wazamba into the browser, the following appears to me: The website wazamba.com was blocked on the basis of a decision of the Ministry of Finance, because it was used to gamble in violation of § 7 para. b) of Act No. 186/2016 Coll., on gambling.

Communication with the casino is not very good. They give me no choice.

Please help, the amount of CZK 27,500 is high and I need the money 🙁.

Can you please help me?

Thank you very much

Dear Edita,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? How many days ago you’ve been able to log into your account last time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, thank you for your quick reply, today I managed to log in to the site (after about 100 attempts). And I even managed to apply for a withdrawal through Mifinity. I will let you know as soon as I know if my application has been approved or not. They have 3 working days. I'll get back to you. Thank you very much again.

Perfect. I'm happy to hear that, Edita. I will be waiting for your reply patiently.

Good day. I would like to inform you that the withdrawal via the wazamba casino has been approved and sent to Mifinity's account. I have to send the win gradually, but so far everything is fine. Perhaps I will be able to transfer money from my Mifinity account to my bank account. Thank you very much again for your help. Good luck, best regards E

Hello, unfortunately I can't withdraw money from Mifinity to my card. Please have no experience with Mifinity? thank you for answer

I have checked the Help section of MiFinity, and this is what I found https://www.mifinity.com/personal/how-ewallet-works/:

"For your card to be fully verified, a 4-digit verification code accompanied by the description "MiFinity UK LTD" will be displayed on your card statement after your first successful deposit. The times will vary depending on your Bank and method used to view your statement, either online or paper hard copy. Once obtained, please follow the next few steps:

Log into your account.

Navigate to your cards list

Click "Verify" alongside the card number you wish to verify

Enter the 4-digit verification code obtained from your card statement and click on "Submit".

Providing the pin is correct, your payment method will be verified.For any issues with incorrect 4 digit verification code displayed on your card statement or no 4 digit code displayed on your card statement please contact directly your card issuing bank.

Please note: Your first card deposit is limited to €150. You cannot add any other cards until your first card is fully verified."

Could you please advise if your card has been verified with MiFinity already?

Good day,

I want to thank you in advance for taking care of my case. Unfortunately, I was unable to resolve the issue.

I followed the procedure you wrote me. It's alright. I have a Mifinity card verified. The first and last deposit at Mifinity (for verification) was 300kc. At the moment, I have cash in my Mifinity account, but I can't transfer it to my card.

They write this text on Mifinity when I want to enter a conversion:

In the event you originally deposited with a card, then subsequent withdrawals will need to be paid back to the same card, up to the cumulative amount that was deposited.

The process will work like this:

Your oldest total card deposits will need to be paid back in full first.

Your second oldest total card deposits will need to be paid back in full second etc.

All withdrawals back to cards will need to at least match the original deposits from those cards.

Once all original card deposits have been covered via the withdrawal process you can then look to withdraw the surplus withdrawal amount back to any card, bank account etc.

We reserve the right to use additional eligibility criteria to determine available withdrawal options.

Withdrawal Policy

-I don't understand .. I tried to make a lower withdrawal than the deposit, - 250kc, but I always get this message:

Unable to authorize the selected payment option. Please select a different payment option or add a new one.

I stim not know what to do, how to solve it gave 🙁 🙁 🙁 🙁. Don't have any information or experience from other users? Why can't I transfer money to my Mifinity card? After all, it has to work somehow when Mifinity uses several casinos.

Thank you

I'm truly sorry that you are experiencing difficulties withdrawing your funds from MiFinity. Unfortunately, I have no experience with this type of payment method. I have checked once again their official site, and this is what I found:

"How do I verify my account?

For a Bank account to be verified you must first add your account details within the "Bank Accounts" section from the options on the left side of the eWallet account. Select "Add New Bank Account" and complete the required fields relating to the destination account. Please note: The details submitted can only be in the name of, and ownership of the MiFinity eWallet account holder. You are not permitted to register a Business Bank Account on your MiFinity eWallet.

For your Bank Account to be utilized for withdrawals, it first needs to be verified. For this to be achieved, you are required to upload a copy of a Bank statement dated within the last 3 months from the date of issue.

Bank Statement on bank letter head should include the following:

Bank Name

Bank address (could be actual address or branch identifier)

Customer Name (should match name used during account creation)

Customer address (should match address used during account creation)

Statement to include some activity across the account (can black out amounts, but need to see activity)

This can be done by following the next few steps:-

Log into your eWallet account.

Select "Bank Accounts" from the menu on the left side of the screen.

Select the Bank Account that needs to be verified.

Click on "Verify".

Upload your document.

You can either choose a file you have saved or drag the file into the box indicated.

Once your file has been successfully uploaded, a green box will appear in the top right corner of the page confirming the process and the status of the document will show as "Pending Approval" until reviewed. Additionally you will receive an email confirming the process was successful.

Once reviewed and verified the option to withdraw funds to this Bank Account will be activated on your MiFinity eWallet"

Could you please advise if you have provided all these documents to verify your account with MiFinity?

You are a genius. As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Edita, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru