The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Wazamba Casino - Player claims that payment has been delayed.
Amount: €22,000
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I registered and my account has been verified, I made many deposits on this casino, first of all I can only request a maximum of € 2000 withdrawals per day which is unheard of since they make me play even making me empty my bank account ... then to date I cannot make more withdrawals since I have 3 not processed and therefore not active yet. Today I receive an e-mail telling me that my withdrawals have been refused because they do not accept the withdrawal method with my credit card, in the meantime, however, all the money from my past payments have taken them all please help me I am really afraid that I will lose the my money are full-fledged scammers. Despite the constant complaints I make both via e-mail and in live chat but they go around the problem without solving anything. HELP ME!!!
Automatic translation:
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1 year ago
Dear 1944Franco,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
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