VoodooDreams Casino Review

The player from the UK requested a withdrawal and the casino asked him to submit additional documents. His account hasn’t been verified yet, because he wasn’t able to provide one of the required documents. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had her winnings voided due to deposits from a joint account. The casino refused to refund the player's deposits and the player decided to raise the complaint to the casino's Licensing Authority and we are waiting for the decision.

The player from Germany has been accused of breaching bonus terms by placing single bets greater than the allowed ones. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his withdrawal canceled because he didn’t use his personal email to create an account. We reopened the complaint, reached out to the player, and requested the Authority's decision on the matter. Unfortunately, the player stopped responding.

The player from Germany has referred a friend but the associated winnings were not granted. Additionally, the player is dissatisfied with the casino’s RTP (Return to Player). Player used a friends wifi and breached T&Cs.

The player from Finland has created an account and deposited funds in to his account. Later, he found out that Finland is one of the restricted countries allegedly. After a closer examination, we rejected this complaint as the casino accepts players from Finland.

The player from India is dissatisfied with casino’s additional verification process accompanying withdrawal of larger amount. We rejected the complaint because the player didn't respond to our messages and questions.

The player would like to withdraw his winnings. He sent various documents to verify his account to the casino, but the casino keeps asking him to send more. We rejected the complaint because the player didn't respond to our messages and questions.

The casino didn't want to pay the winnings for the fact that the player used his company bank account in registration. However, according to the player, his company was a one-man company and according to the law, he was registered as the owner. Therefore, the terms and conditions of the casino, in this case, were invalid. Justified complaint.

The player played through a first deposit bonus wagering requirements and won SEK38,728, which he wanted to withdraw. After a week, he got a message that said his withdrawal had been canceled and also an SMS message that his account had been blocked. The casino then asked him to provide documents for verification and he sent them all. After that, he had been waiting for weeks for the casino to finish their investigation and send him the money. No response from the casino and no further information is available at this moment.

The player had repeatedly withdrawn money from the account before and it took about three days. However, this time it has been more than ten days and the player has not received his money. We do not know how this case ended, however, in response to the complaint, the casino asked the player for his email address. Further, the complaint did not develop and did not continue.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. However, the issue was successfully resolved after the casino processed her withdrawal. We had marked the complaint as 'resolved'.

The player from the United Kingdom, who had already been verified, experienced a delay with a withdrawal of £2,000 from a £3,000 win on Duelz. Despite having contacted customer service and having received assurances of a quicker processing time, he was still waiting for the payment after four days. The player later reported that the £2,000 had been deposited into his bank account. We marked the complaint as resolved.

The player from the United Kingdom had lodged a complaint regarding a delayed withdrawal from Duelz Casino. The Complaints Team had advised him to wait for at least 14 days after the withdrawal request, as delays could occur due to KYC verification or a high volume of withdrawal requests. The player later confirmed that he had received his winnings. Consequently, the Complaints Team marked the complaint as 'resolved'.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got closed as his country became restricted. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the UK was experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited from a business Paypal account, so the casino decided to confiscate all accumulated winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland provided all the required documents, but his account has been closed. After that the casino asked for additional documents. The complaint was resolved as the player successfuly verified and withdrawn his winnings.

The player from Manitoba had faced a delay in withdrawing his winnings of $600 due to an initial lack of a passport for verification. After he had obtained and submitted his passport, he still experienced delays from the casino's side. The player had self-excluded from his account but had been assured by casino agents that his balance was still intact. The player had contacted our complaints team for assistance, and after our intervention, the casino had confirmed that they would send the funds via bank transfer. Despite a technical hitch that initially caused the transfer to fail, the casino eventually succeeded in transferring the funds. The player had confirmed receipt of his winnings, and the case was subsequently closed.