Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
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Jean S.
Author
Jean Susor
Casino Analyst & Complaint Specialist
Jean's work in Casino Guru is focused on data, admin, and website management. With over 10 years of experience in the administrative industry plus experience as a licensed poker dealer, Jean as a casino analyst has the perfect eyes and ears in overseeing complaints and website supervision. Apart fro...
Our expert casino review team has carefully analysed Videoslots Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. With a Very high Safety Index of 9.3, Videoslots Casino ranks among the top in our database. It is one of the safest and most fair casinos we have reviewed. Dig into Videoslots Casino with the rest of our review and see if this casino is right for you.
Safety Index of Videoslots Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Videoslots Casino, we meticulously evaluated and analyzed the Terms and Conditions of Videoslots Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
According to our approximate calculation or collected information, Videoslots Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Videoslots Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Videoslots Casino having a Safety Index of 9.3, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.
Note: To the best of our knowledge, Videoslots Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Videoslots Casino. They had a negative effect.
Videoslots Casino: Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Videoslots Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about Videoslots Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 10 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,898 black points in total, out of which 2,120 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Videoslots Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Videoslots Casino has a Mixed User feedback score based on the 33 user reviews in our database. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Videoslots Casino company information and licenses
Videoslots Casino belongs to Videoslots Limited and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.
Videoslots Casino has been granted licenses by authorities in the following countries or regions: Denmark (Spillemyndigheden ), Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission), Sweden (Spelinspektionen).
About payment methods and win and withdrawal limits
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
Unlimited in EUR
No win limit
Unlimited in GBP
Unlimited in SEK
Unlimited in DKK
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Videoslots Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
German
24/7
Finnish
24/7
Swedish
24/7
Italian
24/7
Danish
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Videoslots Casino, managing your account, withdrawals, or other matters. We would say Videoslots Casino has a fast and professional customer support based on the responses we have received during our testing.
Slots and casino games at Videoslots Casino
You can play these types of games at Videoslots Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 221 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, iSoftBet, ELK Studios, Ezugi, Evoplay, Push Gaming, Eyecon, BGaming, Endorphina, Bally's Corporation, Barcrest, Posh Monkey Studios, Wazdan, PariPlay, Habanero, Lightning Box, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Iron Dog Studio, Williams Interactive, Genesis Gaming, Relax Gaming, Greentube, Gaming1, Bullshark Games, Jelly, Sneaky Slots, Boldplay, Bluberi Gaming, Playzido, S Gaming, Wizard games, RFranco Games, BB Games, Boomerang Studios, G Games, FunFair, Trigger Button Studios, All For One Studios (ALL41), Darwin gaming, Black Cat Games, Northern Lights Gaming, OnAir Entertainment, Pirates Gold Studios, Four Leaf Gaming, Amusnet, Givme Games, Infinity Dragon Studios, Reel Play, Gameburger Studios, Atomic Slot Lab, Slot Factory, Atlantic Digital, Pineapple Play, Neon Valley Studios, Max Win Gaming, Neotopia gaming, JINX Gaming, Crucible Gaming, Pulse 8 Studios, AvatarUX, Esa Gaming, Blue Guru Games, Light & Wonder, Golden Rock Studios, Golden Feather Studios, Spinberry, Coin Machine Gaming, Circular Arrow, Awager, 4ThePlayer, Ino Games, AceRun, Oros Gaming, Swintt, Win Fast, SpinOn, Lakka Studios, Alchemy Gaming, Skillzzgaming, Shuffle Master, BF Games, Spribe, Gamomat, Foxhound Games, Linko Studios, NowNow Gaming, RAW iGaming, Foxium, AGS, SlotMill, Lucky Lunar Studio, R3SPIN, Oryx Gaming, Games Inc., Leap Gaming, Barstruck, Fun Fiesta, Good Times Studios, Synot Games, Present Creative, Stakelogic, Gamevy, Aloha Gaming, SpinPlay Games, Neko Games, Gold Coin Studios, Kalamba Games, Aurify, Just For The Win, Seven Deuce gaming, Deep Stake Games, Storm Gaming, Reel Time Gaming, Games Lab, Silverback Gaming, Speedy Tomatoes, Dreamspin, blablablastudios, Inspired Gaming, Magic Dreams, PearFiction Studios, Adoptit Publishing, FBM Digital Systems., Fantasma Games, Old Skool Studios, Half Pixel Studios, Concept Gaming, Indigo Magic, Trusty Gaming, Spinmatic, Betixon, NetGaming, Nailed it! Games, Slightly Edgy, Touchstone Games, OneTouch, Revolver Gaming, Sega Sammy, Bitpunch, Pixiu Gaming, Wild Streak Gaming, Aristocrat, Triple Edge Studios, PG Soft (Pocket Games Soft), Slammer Studios, Real Dealer Studios, Slingo, MGA, MetaGU, HungryBear, Skywind Group, King Show Games, High Limit Studio, Peter & Sons, Kitsune Studios, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Stormcraft Studios, AreaVegas, The Games Company, Gacha studios, Prospect Gaming, Wishbone, Slingshot Studios, Backseat Gaming, Ad Lunam, Bulletproof Games, GONG Gaming Technologies, Reflex Gaming, Ace Roll, Fortune Factory Studios, Arcadem, CandleBets, Bang Bang Games, Bally Wulff, Bad Dingo, Buck Stakes Entertainment, D-Tech, HITSqwad, Crazy Tooth Studio, Gaming Corps, Switch Studios, Blue Ring Studios, Koala Games, Hot Rise Games, Oi Studios (Outrageously Innovative), Retro Gaming, Lucksome, Golden Hero, Apparat Gaming, STHLMGAMING, Ricochet, Snowborn Games, Rogue Gaming, Electric Elephant, Hacksaw Gaming, Print Studios, Ruby Play, Elysium Game Studio.
Videoslots Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
As of right now, our database holds 5 bonuses from Videoslots Casino, including:
100% up to £50
100% up to $200
100% up to 2,000 kr
100% up to 1,000 kr.
11 EXTRA SPINS on Starburst
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Read more
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Company info
Owner
Videoslots Limited
Established
2011
Estimated annual revenues
> $100,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Videoslots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 8 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Unfair terms and conditions
Casino voids gaming account balances after less than four years of account inactivity
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Videoslots Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Videoslots Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Videoslots Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by Videoslots Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(14)
Payment methods (14)
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPDKKJPYNZDSEK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
7 languages
EnglishGermanItalianSpanishDanish
2 more
All languages (7)
English
German
Italian
Spanish
Danish
Finnish
Swedish
Live chat
Available in
7 languages
EnglishGermanItalianSpanishDanish
2 more
All languages (7)
English
German
Italian
Spanish
Danish
Finnish
Swedish
Customer support:
Available in
7 languages
EnglishGermanItalianSpanishDanish
2 more
All languages (7)
English
German
Italian
Spanish
Danish
Finnish
Swedish
Live chat rating
Excellent
Average response time: 2m
Based on 5 tests
Date and tester
Response time
Rating
03 Aug 2026
Jean S.
2m
Good
24 Apr 2025
Katarina D.
Not measured
Excellent
06 Jun 2024
Endri K.
Not measured
Excellent
27 Apr 2023
Zuzana C.
Not measured
Excellent
24 Aug 2021
Viliam V.
Not measured
Good
User reviews
User reviews of Videoslots Casino
This is a place to share experience with Videoslots Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 33 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 8 months ago
An unreasonable restriction of my account was made. After almost 2 years of waiting, I finally decided to get in touch with them and after long in-depth discussions they still didn't reactivate my account. I didn't get any meaningful explanation for what was the reason. #Huge dissapointment! #Their customer support is fantastic! All agents are professional, generous, fast and effective.
The best online casino
Unreasonable account restriction
• 1 year ago
I was playing there a lot of time in the past all my winings was fast at my skrill wallet,kyc pass was also fast never have problem with Videoslots casino
Withrawal extremly fast
Live Support is great
Games also fair my frist huge win was at that casino
Lot of slot race tournametns
Huge choice of slot machines
Fast KYC
• 1 year ago
I have played Videoslots for over 1 year and up until recently enjoyed this casino. I have always deposited by debt visa card and withdrawal by bank transfer and has always worked well, today after depositing by debt visa i only have the option of withdrawal by visa (no bank transfer) I tried many times to talk to online chat customer service and also requested phone call but couldn't contact anyone for help, I tried to withdrawal back onto my visa debt but my withdrawal got denied , i knew why as new zealand banks (certainly ANZ) do not allow this from online casino sites. Videoslots were absolutely no help at all, i gambled my denied withdrawal and then closed my account with Videoslots. A very poor customer service experience and now no way for new zealand players to withdraw if depositing by card, disappointing to be treated badly after having wagered alot of money through this casino.
many games
Withdrawal
old looking site
poor customer service
poor layout of site
• 1 year ago
I love almost everything, from the cool layout and ease of navigation to the selection of games, they are well chosen and the support is amazing! They also have great promotions and interesting rewards all around.
• 1 year ago
Fast deposits and withdrawals, the page lags a bit, fast support and help right away. My personal favorite!💯
Snabba insättningar och utag, sidan laggar lite, snabb support och hjälp direkt. Min personliga favorit!💯
Fast support
Snabb support
Free tunings
Gratis tuneringar
Weekend booster
Weekend booster
Tons of games
Mängder av spel
Minimum claim SEK 200
Minsta utagerande 200kr
One free withdrawal/24 hours then - SEK 25
Ett gratis utag/dygn sen -25kr
Somewhat on the slow side
Något långsam sida
• 1 year ago
Other than that, I like this casino, Nice staff, quick service and a large range of games
I övrigt gillar jag detta casino, Trevlig personal snabb service och stort spel utbud
More bonuses
Fler bonusar
• 2 years ago
Good casinos with good game selections. I often play here, but I wish their live chat was better and more efficient. Also, I recommended my friends to play here and it took them ages to complete verification, which did not look good.
Good games
Loyalty Program
Relatively fast withdrawals
Verification is long
Live chat is not very helpful
• 2 years ago
Videoslots is a great place to play. They have fast withdravels. Have a great loyalty program. The only negative thing i have to say about this Casino is that the side looks very outdated compared to many other Casinos. They have a lot of slot options.
Fast withdravels
Great slot options
loyalty program
Outdated design compared to other Casinos
• 2 years ago
One of the best casinos on the market. I've played at many casinos, but this one is the best. I was super lucky here in terms of RTP. Also, it's super easy to withdraw after winnings.
High RTP
Easy verification
Helpful support
• 2 years ago
I have played at many casinos by this is by far the best many positive and I actually have nothing negative to say! Highly recommend playing here! Also I am Ireland and able to register play here and make withdrawals
Fast verification
Fast approval of withdrawals
Lots of games
Good responsible gaming tools
Great live support
• 2 years ago
A while ago I participated in playing slots at this casino because the reviews are positive. Unfortunately, on that occasion I had a technical error that was certainly attributable to the casino. I'll summarize it: I deposited a significant amount of money to play and I was able to play without problems. When I ran out of money and made a second recharge, an error came out. I contacted customer service and they told me that they would solve it shortly, three or four days passed and they did not send any email. I found the lack of consideration for a client so unpleasant that I decided to withdraw my money and opt out for a few months. Today I came back in to give them a second chance and unfortunately the same thing happened again. Unfortunately, they have also told me the same apology again and consequently I have decided to close my account or permanently exclude myself before withdrawing my money. I can't understand how they have such good grades or it must be that maybe I've had bad luck with them. Most of the online casinos where I play do not cause any problems and work either well or very well. My experience with Vídeoslots has been terrible. Of course, I have screenshots of everything I just mentioned here that demonstrate the veracity of my experience.
Hace tiempo participé jugando en slots en este casino porque las reseñas son positivas. Desgraciadamente en esa ocasión me salió un error de carácter técnico que desde luego fue imputable al casino. Lo resumo: deposite una importante cantidad de dinero para jugar y pude jugar sin problemas. Cuando se me terminó el dinero e hice una segunda recarga salió un error. Contacté con atención al cliente y me dijeron que lo solucionarían en breve, pasaron tres o cuatro días y no mandaron ningún email. Me resultó tan desagradable la falta de consideración hacia un cliente que decidí retirar mi dinero y excluirme por unos meses. Hoy he vuelto a entrar para darles una segunda oportunidad y lamentablemente ha vuelto a ocurrir lo mismo. Lamentablemente también han vuelto a contarme la misma disculpa y en consecuencia he decidido cerrar mi cuenta o auto excluirme definitivamente previo retirar mi dinero. No puedo entender como tiene tan buenas calificaciones o debe ser a lo mejor que yo he tenido mala suerte con ellos. La mayoría de los casinos online donde juego no dan ningún problema y funcionan o bien o muy bien. Mi experiencia con Vídeoslots ha sido pésima. Por supuesto que todo lo que aquí acabo de comentar tengo screenshots que demuestran la veracidad de mi experiencia.
Kindness in customer service.
Amabilidad en atención al cliente.
Their system has an issue related to the income limit and they did not solve it, at least with me.
Su sistema tiene una incidencia relacionada con el límite de ingresos y no la solucionaron, por lo menos conmigo.
The lack of consideration towards a client who makes a lawful claim seems unacceptable to me.
La falta de consideración hacia un cliente que hace una reclamación lícita me parece inadmisible
• 2 years ago
Great selection of games, fast verification...withdrawal if you manage to win anything here, Extremely low RTP, they have changed a lot since the regulated in Ontario. Definitely would not recommend if you are high roller, you would lose every single time .
Great selection of Games
Support
Fast Verification/Withdrawal
Extremely low RTP
Max win up to 10x your bet!
• 3 years ago
Been waiting a month for verification. All documents have been approved but still can't play. They want new documents all the time even though they approve. Do not recommend anyone to play at this crap casino. Can't get my money out. Bad rtp. Received an answer from live chat without them writing that it is another department that handles everything. They can't answer a shit. Well, the worst, most complicated casino I've ever played at
Har väntat en månad på verifiering. Alla dokument har blivit godkända men kan fortfarande inte spela. Dom vill ha nya dokument hela tiden fast dom godkänner. Rekomenderar ingen att spela på det här skit casinot. Får ej ut mina pengar . Dåligt rtp. Får inge svar från live chat utan att dom skriver att det är en annan avdelning som sköter allt. Dom kan inte svara på ett skit. Nä fyfan värsta krångligaste casinot jag spelat på
No answer that can be resolved on live chat
Inget svar som går att lösa på live chat
Takes forever to verify
Tar evigheter att verifiera sig
Long waiting time for verification
Lång väntetid på verifiering
No one on live chat to help
Ingen på livechat som kan hjälpa
• 3 years ago
They have a lot of games but unfortunately I can’t play them. I made an account on Thursday and to activate my account I needed to deposit. I deposited $50 . I then go and try and play a game and I am restricted from playing because my account is not verified . No big deal I go and upload all my documents. I am still waiting to be verified 4 days later. The chat customer service is useless and when you email they do not answer.
Lots of game
Terrible customer service
Long verification time
• 3 years ago
Great casino I won more than 5 thousand reais and they paid me super fast, good bonuses and help for players, first time I win and cash out, nothing to complain
Ótimo cassino ganhei mais de 5 mil reais e eles me pagaram super rápido, bons bônus e ajudas aos jogadores , primeira vez que ganho e saco, nada a reclamar
quick withdrawals
saques rápidos
I won more than 5 thousand
ganhei mais de 5 mil
good bonuses
bons bônus
the casino gives you prizes as you play
o cassino te dá prêmios conforme vocÊ vai jogando
• 3 years ago
There was a problem that I could not withdraw even if I made a deposit at the casino here. This could not be withdrawn due to a problem with the casino system. I can deposit with Vega wallet, but withdrawal is a trouble that I can not withdraw because it does not work even though there is an item of Vega wallet. I contacted them again and again for a month and was told that it was "fixed", but it was useless. I created a deposit record in a different form and withdrew money, but the trouble was left unattended after that. If you can't do it, you have to remove the item, but it's still running as it is. Money troubles are linked to the trust of the casino, so a casino that ignores it is unscrupulous.
Avoid at all costs. Despite sending all the documentation they ask they reject everything...cannot get my winnings but the stess is affecting my health so I'm giving up. Stay well away...
Don't go anywhere near
• 3 years ago
Videoslots is the cheating FCK casino! From March 7, 2023, this is how you pathetic band went down in history!!!
How long would it have taken 1 week before the closing to send a miserable email to the Hungarian users saying how long is it OVER???? You didn't appreciate the Hungarians so much, it was a disgusting job, it was pathetic what you did, I can't even take out my money, you stole it with the press of a button!! You are liars and thieves, you will regret this!!! VIDEOSLOTS THIS IS A LIAR THIEF FILTHY CASINO NO ONE PLAYS HERE
IT CAN HAPPEN TO YOU TOO ONE MOMENT THE NEXT IT WILL BLOCK YOUR COUNTRY!!
DO NOT PLAY WITH THE THIEVES!!
They even stole my money let alone give me a reward!
NO ONE should play in this casino untrustworthy thieves!
THEY LIE, THEY TAKE YOUR MONEY
• 3 years ago
I tried to enter today videoslots.com and out of nowhere I received the following message: "Unfortunately we do not accept players from your country." I haven't received any previous notification about this and I am shocked now that from one minute to the other I am banned from the site. I haven't received any notification about any changes in the terms and conditions.
I immediately made a complaint, and I received the following answer: "Jake (Videoslots)
Mar 6, 2023, 19:32 GMT+1
Hi Gabriella, Thanks for contacting Videoslots customer support team. Kindly note that we no longer offer our services in your region, so therefore you cannot play with us anymore. You will recieve a detailed explantion in regard to this within the coming days. Sorry for the disappointment caused. "
I find it extremly unfair that the casino closed my account without any prior notice. I find myself fortunate that I withdrew my money the day before, so I only lost a few euros. In Hungary, online gambling is legal so there is no reason for this prompt action to take place at a random time on a random date. I find it outrageous that they block me without the chance to withdraw any possible funds and on inquiry they inform me that I will get an explanation within the coming days. I think this conduct is unfair and shows a disrespectful attitude towards players.
• 3 years ago
the review rating for videoslots is far to high, i have played here for a few years and everything was great up until they made changes to there T&C's. As for getting an issue resolved chat is limited and can take weeks because there is no supervisor available to override and has to be transferred to another department. in june i was blocked from logging in after a decent win i decided to self exclude to take a bit of a break, and thinking that they would have to forward me my funds to my bank as per their terms, its going on 8 months self exclusion is over and still refusing access always with ending with the same response "you will get an email ,from support when they have an update " more like never.
decent platform with lots of games
• 3 years ago
You hinder everything. Impossible to make a withdrawal. A fraud
Pones a trabas a todo. Imposible hacer un retiro. Un fraude
• 3 years ago
This casino does not allow me to withdraw my money. I have tried several times with my card and bank account. which the casino instantly approved but I didn't receive in my account, and then they were denied. 16 days later I still can't withdraw, everything verified perfectly from day 1. The operators drag their feet saying to be patient that it's a problem with the provider adyen, without giving dates or solutions. It is incredible that a casino with a Spanish license allegedly cheats customers' money, as I read on TrustPilot this happens to hundreds of customers who never receive their money or directly block it.
Very dangerous, a casino that operates with the Spanish regulation of the game, and does not allow money to be withdrawn. Yes it allows depositing and you will never see a notice of these facts, until you try to withdraw the money.
Este casino no me permite retirar mi dinero. Lo he intentado varias veces con mi tarjeta y cuenta bancaria. que el casino aprobó al instante pero yo no recibí en mi cuenta, y luego fueron denegados. 16 dias después sigo sin poder retirar, todo verificado perfectamente desde el dia 1. Los operadores dan largas diciendo que tenga paciencia que es problema del proveedor adyen, sin dar fechas ni soluciones. es increible queu n casino con licencia española presuntamente estafe el dinero de los clientes, segun leo en TrustPilot esto le ocurre a cientos de clientes que jamás reciben su dinero o directamente bloquean.
Muy peligroso, un casino que opera con la regulación española del juego, y no permite retirar el dinero. Si permite depositar y jamás verás un aviso de estos hechos, hasta que intentes retirar el dinero.
Poor customer service, incompetent and contradictory
atención al cliente nefasta, incompetentes y contradictorios
It does not allow to withdraw money, but it does allow to deposit
No permite retirar dinero, pero si depositar
It operates in Spain, but they break the law by withholding their clients' money
Opera en España, pero se saltan la ley reteniendo el dinero de sus clientes
• 3 years ago
After playing a bonus on the Book of Ra slot and winning over € 50, I continued to play a couple of rounds and like magic the € 50 was gone. For them I have not played for 5 minutes and they do not see any winnings ... while I have never stopped for 5 minutes ... the result is that they have stolen my winnings ... bad site would have to be reported
Dopo aver giocato un bonus sulla slot Book of Ra e vinto più di 50 euro, ho continuato a giocare un paio di colpi e come magia i 50 euro sono spariti. Per loro io non ho giocato per 5 minuti e non vedono nessuna vincita...mentre non mi sono mai fermato 5 minuti...il risultato è che mi hanno rubato la vincita...sito pessimo sarebbe da denunciare
No pro
Nessun pro
Don't sign up
Non iscrivetevi
• 3 years ago
This casino is a *****, especially because of the welcome bonus, which they do not give you unless you complete the wager, which is beyond all logic, you must wager your deposit 40 times before winning the same 100 usd you deposited.. Don't play games here and stop giving such bad sites perfect scores, stop getting incentives for giving good ratings on bad sites.
Este casino es una *****, sobre todo por el bono de bienvenida, que no te lo dan amenos que completes el wager, lo cual se escapa de toda lógica, debes apostar tu deposito 40 veces antes de ganar los mismos 100 usd que depositaste.. No jueguen aquí y dejen de darle puntuaciones perfectas a sitios tan malos, dejen de recibir incentivos por dar buenas clasificaciones en malos sitios.
• 3 years ago
Although for a while I played in this casino and had no problems, in May I made some deposits that were not credited and it took 12 days to see them in my player account, after that I played again without problems, but in September I made a withdrawal, which the system forced to divide between the different means of payment used, in total the system generated 3 withdrawals worth €1873 that the casino approved instantly but I did not receive in my account, yet Today, 27 days later, I still have not received the money, although I understand that I will end up receiving it because it is a casino with a Spanish license. I do not recommend playing at this casino at all, since these situations create a lot of insecurity and impotence and they are not very agile in resolving them.
Aunque durante un tiempo jugué en este casino y no tuve problemas, en Mayo hice unos depósitos que no se acreditaron y tardé 12 días en verlos en mi cuenta de jugador, después de eso volví a jugar sin problemas, pero en septiembre hice una retirada, la cual el sistema obligó a dividir entre los distintos medios de pago utilizados, en total el sistema generó 3 retiradas por valor de 1873 € que el casino aprobó al instante pero yo no recibí en mi cuenta, aún hoy, 27 días después sigo sin recibir el dinero, aunque entiendo que lo terminaré recibiendo por ser un casino con licencia española, no recomiendo para nada jugar en este casino ya que estás situaciones crean mucha inseguridad e impotencia y ellos son poco ágiles para resolverlas
Before immediate withdrawals
Antes las retiradas inmediatas
Netent and Just for the win
Netent y Just for the win
Little variety of slots
Poca variedad de slots
Very ineffective and slow problem resolution service
Servicio de resolución de problemas muy ineficaz y lento
• 3 years ago
I recently registered here and paid in 3-4 times. The overview was cool, the selection of slots was good and a payment was already in my bank account 45 minutes after the request.
The only negative thing I found was that you couldn't do quick spins with Pragmatic, for example, but the timer always runs down 5 seconds after each spin. Nevertheless, I was very positively surprised by the casino, although I had read the good reviews beforehand.
Habe mich hier vor kurzem mal registriert und 3-4x eingezahlt. Die Übersicht war cool, Slotauswahl war gut und ne Auszahlung war 45 Minuten nach der Anfrage schon auf meinem Bankkonto.
Das einzig negative was ich gefunden habe war, dass man u.a. bei Pragmatic hier keine Quick Spins machen konnte, sondern nach jedem Spin immer der Timer 5 Sekunden runterläuft. Dennoch war ich von dem Casino sehr positiv überrascht, obwohl ich vorab schon die guten Bewertungen gelesen habe.
• 3 years ago
Best Casino Ever! Only bad thing is that EU (EØS) sometimes try to stop involved countries to stop playing with VIDEOSLOTS. Have patience. VideoSlots ALWAYS Fix All Issues. (Sometimes it can take some time to open deposits and withdrawals through another provider). I've been playing from Norway at VIDEOSLOTS for years and they ALWAYS fix all issues. For some reason I've gotten a claim from them about my income. I can't send full transcript because I'm independent artist and can't give them the names of my customers. Let's see how this works out. Have a nice time on VIDEOSLOTS! 💗✌️
• 4 years ago
My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.
• 4 years ago
I have made income on several occasions and they have not added it to my balance. I have complained and they tell me that it has been a problem with their payment provider that they would solve it in a few days. A month passed and nothing was fixed. I have requested a withdrawal and I have received an email with the confirmation and acceptance of the withdrawal and the money has not appeared in my account. I have claimed and they ask me for a statement of my account where it can be seen that they have not entered it... I have told them to prove with a receipt that they have paid it and they have refused. I have given up since I have given up complaining, let them keep the money. Bad customer service, bad payment service, bad income service... I don't recommend it to anyone
He realizado ingresos en varias ocasiones y no me lo han sumado a mi saldo. He reclamado y me dicen que ha sido un problema con su proveedor de pagos que en unos días lo solucionarían. Pasó un mes y no solucionaron nada. He solicitado una retirada y me ha llegado un mail con la confirmación y aceptación de la retirada y en mi cuenta no ha aparecido el dinero. He reclamado y me piden un extracto de mi cuenta donde se vea que no lo han ingresado... Les he dicho que demuestren ellos con un justificante que lo han pagado y se han negado. Me he dado de bajo ya que he desistido de quejarme, que se queden con el dinero. Mal servicio de atención al cliente, mal servicio de pagos, mal servicios de ingresos.... No se lo recomiendo a nadie
nothing at all
nada en absoluto
Everything in general
Todo en general
• 4 years ago
A casino as it should be: lots of slots, pleasant chat and no problems withdrawing your winnings. It's just fun to play here
Ein Casino wie es sein soll: viele Slots, angenehmen Chat und keinerlei Probleme, einen Gewinn auszahlen zu lassen. Hier macht es einfach Spaß zu spielen
many different slots
viele verschieden Slot
Competent customer service
Kompetenter Kundendienst
Hassle-free fast payout
Problemlose schnelle Auszahlung
You just can't find anything negative about this casino
Es läßt sich einfach nichts negatives an diesem Casino finden
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