The player from the US is not able to withdraw her winnings. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Vegas Rush Casino - Player's struggling to withdraw her winnings.
Black points: 20
Amount: $100
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
I hit $7,500.00 on my welcome bonus.wich states that i can only withdrawl up to $100....they keep canceling my request and wont tell me why
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2 years ago
Dear heatherlillyisahoe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you accumulated your winnings with the Welcome Free Chip? Could you please advise if you have passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Yes it was aquired on my free play.and i was only asked to send in a picture of my id and a current bill.I sent the pics of my ID and one of my electrical bill...I have NO idea what a KYC is and have never been asked to fill one out.
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2 years ago
Dear heatherlillyisahoe,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Vegas Rush Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Vegas Rush Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
