Vegas Rush Casino - Player’s struggling to withdraw her winnings from No Deposit bonus.

Hallo

Ich habe mit dem no deposit 75 dollar gespielt und hab me Summe über 4500 erzielt dann habe i 2000dollar ausgezahlt schon seit 5 tagen aber kriege kein antwort von casino steht mir dass zurecht also die 2000 oder ned? 

Dear Petruta Claudia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which bonus you have redeemed? I would like to check promotional terms and conditions. Additionally, could you clarify how much was your withdrawal request and if you have completed KYC verification successfully in the past? I hope we will be able to help you as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Also ich habe mich bei obengenannte casino angemeldet und die geben 75$ gratis zum spielen ja. 

Mit dem geld habe i viele stunden gespielt und damit auch die Umsatz bedingungeen erfüllt. 

Zuletzt hatte ich noch 3800$ aufs Konto und dann 2000$ hob i auszahlen lassen. In par Minuten hab i eine Auszahlungs Bestätigungs email bekommen. 

Danach eine email wo Verlagt wurde KYC dokumente natürlich hab i sofort pass copy konto karte copy adresse Bestätigung geschickt. 

Binm dann mit dem live chat in Verbindung gegangenen die sagte in 24 bis 48std melden die sich bei mir aber sind schon jetzt Auszahlungs datum und heute 8 tage und keiner hat sich mehr gemeldet �

Thank you very much Petruta Claudia for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Petruta,

I looked at the casino's Bonus T&Cs and found the following condition:

"The maximum withdrawal amount for any free chip given is 2x the value of the free chip. For example if you are given a $100 free chip and request a withdrawal amount of $500, you will only be approved for $200."

Since you received a $75 free chip, the maximum you will be able to withdraw is 2 x $75 = $150. This is probably the reason why your withdrawal is delayed. I'm convinced it will be cancelled and your balance will be reduced to $150. After you successfully pass the verification process, you will be able to withdraw your winnings.

Hi Petruta,

Has there been any progress?

Hi Petruta, 

Have you received your winnings? 

Nein leider. 

Die melden sich nicht mehr! 

Hi Petruta, 

Thanks for the reply, so is the $150 still in your account? 

Meine casino conto ist 0. 

Aber bei option meine zahlungen sieht mann die 2000$ und auf die rechte Seite steht dass ich es stornieren kann

Ok, let's try to ask the casino for help. I would like to ask Vegas Rush Casino to reply to this complaint.

We would like to ask the Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello Petruta,

I tried to contact the casino repeatedly, but it failed to reply. The email has been verified, but nobody responded. I’m afraid, there is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

Best regards,

Peter