The player from Sweden has been waiting for a withdrawal for less than two weeks. The player later informed us that she received her winnings. Therefore, this complaint could be closed.
Vavada Casino - Player’s winnings haven’t been received yet.
Amount: 10,000 kr
Vavada Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello
I have tried to get my withdrawal from vavada.com, which is SEK 10,000.
they blame their payment system and on their page it says that you get withdrawals within 24 hours.
There is nothing wrong with my bank card and it is active.
I have smaller withdrawals of around SEK 1,000.
it feels like they don't want to pay out such a high amount and blame it on something else
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1 year ago
Dear ginana1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
I would also like to point out that smaller withdrawals from vavada.com have been paid out within 24 hours
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1 year ago
Translation
Hello
Yes, I got that after a few days on another bank card...then it took 2 minutes
Automatic translation:
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1 year ago
Dear ginana1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
