Win Unique Casino - Player’s withdrawal has been delayed.

Good evening, request a withdrawal around 2:00 or so in the afternoon I say it because it must be approved at 2 in the morning since it says that it is 24 hours this casino has me very arta withdrawals are tireless waiting and of course a The previous one is already more than artart it takes me a long time and I complain so that you can help me to speed up this faster since it is my money and I need it I do not have to wait so many days when it says that it is 24 hours after I have done that Withdrawal is to say that tomorrow at 2 or 2 and something has to be approved I am Arta from this casino the agents only know how to say we have to wait no sir it is my money and I want it now

Dear María,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past and the disputed amount was the same. Before we move forward with this complaint, could you please confirm that the first complaint has truly been resolved?

Do I understand correctly that this complaint is about another withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Yeah I got my withdrawal pretty late

I received it Very late, long wait I want my withdrawal now please I need it is my money and I want it already in my account please

Thank you for your reply, María. Could you please clarify when exactly you requested this withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same payment method as previously?

Good morning, if it was the same payment method as before, when I requested it, I requested it on the 9th I want it since they put 24 hours and they always cheat, it is a disastrous casino that is why I want my money now

Look, I don't have to wait 15 days for my withdrawal since it says that it is a period of 24 hours, which I see that they are not serious and they do what they want I had that money 24 hours after requesting it, I do not have to wait endless days I want my money now and if I contact you it is for you to help me as soon as possible thanks

María, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Look, I don't want you to help me now because I can't wait any longer I want my money now

I want my money the complaint I put it so that you help me ssbes

Look, I want my money and I'm asking for your help. I'm just like I don't have any more news. I can't do anything. No noseke. I'm already pretty tired, you know? I want my money, I don't have any money and I bet and I want my money and I want your help, I can't wait 14 days, withdrawals put 24 hours to 5 days maximum and they have already passed, please help me

We have certain procedures that we must follow when dealing with complaints - no exceptions. I kindly ask you to wait at least 14 days after your withdrawal request. Only then, if you don't receive your winnings in the meantime, we will be able to proceed with this case. Thank you for understanding.

I have been waiting for a week now and I do not wait I will not file a complaint with this casino for lying to keep money that is not theirs, the other time you helped me more you did not make so many excuses it was a boy here I do not see help I want what it is mine, what do you not understand?

Dear María,

Has there been any news? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unique casino are thieves they paid me yes but I lost a lot of money in the games some were slow they took my money without playing it weird things scammers

Thank you for your confirmation, María. Since you have already received your winnings, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.