Twin Casino - Player's withdrawal is delayed by verification issues.

I am having trouble with withdrawals because they are asking for a lot of documents. I have sent my ID, bank card number, and a picture of my bank account, but the verification still isn't working. Please help me.

Dear nimoahmedali91, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have any of your documents been approved by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have left a photo of my passport and my bank card on my mobile and my bank card number on a picture on my computer where you can see my name on the profile and my bank card and information. Sent a selfie of myself holding up a piece of paper that says my name, address, social security number, they just ask for more documents sent 3 days ago and the day before several times and yesterday