The player from Peru started winning and requested a withdrawal. After various unsuccessful attempts to process the withdrawal, the casino blocked his account and ceased communication. We were forced to reject this complaint because the player focused only on sports betting.
Timberazo Casino - Player’s account has been blocked and winnings confiscated.
Amount: $1,281
Timberazo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I registered, on this platform, I started to play, first I lost there everything normal but when I started to win, I requested a withdrawal and they put obstacles in my way, I tried and tried but I didn't
processed. No withdrawal I do not receive any response, then they blocked my account restricting my access and sent me an email, which I will attach the photo below but after that I have written multiple emails and I have not had an answer they simply closed me with my money which are 1,281 dollars, lousy service, they invented all that to avoid paying, and they never responded
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1 year ago
Dear guzman232423,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. I checked the casino's T&Cs and I found this:
"4.6 Declararemos una apuesta o stake parcial o totalmente anulada (y/o cerraremos Su Cuenta) si creemos que cualquiera de las siguientes condiciones aplica:
Usted, o personas relacionadas con usted directa o indirectamente, pueden influir en el resultado de un evento;
Usted, o personas relacionadas con usted podrían tener conocimiento de primera mano que puede influir en el resultado de un evento;
Usted, o personas relacionadas con usted participan en arbitraje de apuestas o apuestas igualadas;
Usted, o personas relacionadas con usted directa o indirectamente, ignoran los Terminos y Condiciones;
El resultado de un evento ha sido directa o indirectamente afectado por actividades delictivas;
Ocurrió un cambio significativo en las probabilidades, por ejemplo, debido a un anuncio público en relación con un evento;
Se han ofrecido, colocado y aceptado apuestas que no hubiésemos aceptado, debido a un problema técnico que afectó a la página de Timberazo, en ese momento en el tiempo o a un error, errata y/o cualquier cosa fuera de nuestro control."
Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I placed sports bets, I did not use any bonus, I placed random bets and some bets were won and others were lost, I have not played in bad faith, I bet as anyone would. I hope you can help me solve because I do not receive any response from timberazo
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1 year ago
Thank you for your reply, guzman232423. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
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So I can't receive your help, because I haven't placed bets in the casino? Well, that being the case, I understand why I placed a bet in the sports section,
Yes, I would like to receive help because it is an incorrect way that casinos take advantage of it that way we are only allowed to lose because when a game is won they do not want to pay and they invent excuses to get away with it, such as timberazo
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1 year ago
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He kept the profits obtained and also my money that I deposited
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1 year ago
Please understand that if you only focused on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
