The Virtual Casino - Player's account inaccessible after withdrawal request.

I registered for my account and verified my identity through Hoolya.

I deposited, won and requested a coindraw withdrawal for $1300.

The next day I was unable to log into my account.

Hello deedwalker6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Virtual Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they tell you the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

I registered my account two weeks ago. I won the money with a no playthrough bonus. I deposited $100 of bitcoin. I am unable to log into my account so Inhave not spoke to the casino.

Hello deedwalker6,

It doesn't really matter if your account is closed or not as you can contact the casino by e-mail support. Please do so and let us know otherwise we have no clue what might the issue be.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.