The player from El Salvador reports that multiple prizes, totaling 44, have not been credited to their account, despite being notified about them. They have provided an image as evidence of the dispute.
Player's prizes have not been credited.
Amount: $100
https://www.sivarbet.com/casino
Submitted: 22 Nov 2024
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 33m 5s
Case summary
3 hours ago
Public
Public
15 hours ago
Translation
Good afternoon, I really don't know the exact amount since my dispute is about several 
prizes that have not been credited to me. I have attached an image of the 44 prizes that I was notified about, which have not been paid.
Thank you very much for your help.
Automatic translation:
Public
Public
4 hours ago
Hello Esmesme13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sivarbet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever deposit into the casino?
- When was the last time you spoke to the casino and what was it about?
Please keep in mind that most of casinos does not allow to claim multiple bonuses in row without depositing between them.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
