Swift Casino - Player’s struggling to withdraw her winnings.

Asked for withdrawal over a month ago. I always test out new casinos by asking for a small withdrawal to begin with

they still haven’t done it. They say they tried to withdraw to my Apple Pay (they never) and it was declined (it wasn’t) they said they won’t try to withdraw to Apple again, and instead I have to send them very sensitive private bank information to them instead - not giving companies this information is partly why I use Apple Pay and PayPal as my deposit methods.

they are not registered with any British ADR companies and refuse to give me the name of who their adr is.

absolute scam site, avoid at all costs. Casino guru should think twice before recommending it.

Dear lisahopkins09,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

Lastly, Casino.Guru doesn't recommend Swift Casino. It is simply part of our database along with another 4,000+ gambling establishments.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lisahopkins09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

not only have they limited my withdrawal options to "bank wire transfer only" they have taken over 6 weeks to have any attempt at rectifying this.

they write to me and tell me that the bank, Apple Pay, and PayPal have all rejected their withdrawal attempts (provable lie) and that I MUST give them my private banking details.

shocking.

I have email copies of all my correspondence, all their lies, and all the broken time frames. They have broken their own terms and conditions several times with me.

I think I am going to end up taking them to court for the lost money and emotional distress they are causing me

Swift casino paid out my winnings to my preferred payment method today 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lisahopkins09, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru