The player from Germany has requested a partial withdrawal of his bonus winnins. Payment seems to be cancelled even if the first part has been received successfully. The player managed to receive the full amount of his withdrawals requested and the complaint is resolved.
SuperCat Casino - Player's partial withdrawal has been voided.
Amount: €290
SuperCat Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
SuperCat Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear fowi30,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received the first payment already? Which payment method you have opted for?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
As I said, 2000 euros of 3290 euros were already paid out with a token
update
in the meantime i have also received the 1000 euro payment which was canceled at first.
I have now applied for the last 290 euros to be paid out, which are still open
all payouts with jeton wallet
new intermediate:
3000 euros paid out
290 euro payout pending
Automatic translation:
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3 years ago
Translation
you can only request a payout of max 1000 euros at a time.
and only one transaction may be created.
The next payment can only be requested when the previous payment has been completed.
Automatic translation:
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3 years ago
I understand. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your last withdrawal. Thank you in advance for your patience.
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3 years ago
Was there any maximum cashout allowed from the promotional offer that has been activated when you deposited funds? Thank you.
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3 years ago
Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello fowi30!
From now on, I will take care of your complaint. I would like to invite representatives of SuperCat Casino into this discussion in order to provide us with an explanation and help us resolve the issue.
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3 years ago
Translation
I received the money today case can be closed thank you
Automatic translation:
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3 years ago
Dear fowi30,
I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
