StarVegas Casino Review

Show company details

Payment methods

Withdrawal limits

Not Limited for CHF

Owner Casino Interlaken AG

Established 2020

Estimated annual revenues

> $20,000,000

Licensing Authorities

Switzerland (ESBK)

OverviewBonusesUser reviews4Safety Index explainedDiscussion1Payment methods8

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StarVegas Casino Review

Our independent casino review team has taken a detailed look at StarVegas Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. StarVegas Casino has a High Safety Index of 8.5, which makes a recommendable option for most players in terms of fairness and safety. Proceed with reading our StarVegas Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Fairness and safety of StarVegas Casino

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of StarVegas Casino, we read and assessed Terms and Conditions of StarVegas Casino in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, StarVegas Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we are aware, no relevant casino blacklists mention StarVegas Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, StarVegas Casino has landed a High Safety Index of 8.5. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of StarVegas Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of StarVegas Casino during our review.

Player complaints submitted about StarVegas Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 9 complaints about this casino in our database. Because of these complaints, we've given this casino 4,867 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

StarVegas Casino user feedback and reviews evaluated

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 4 player reviews so far.. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company data

StarVegas Casino is owned by Casino Interlaken AG and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

StarVegas Casino has been granted a gambling license in Switzerland issued by Eidgenössische Spielbankenkommission.

Note:StarVegas Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.

Payment methods, win and withdrawal limits

StarVegas Casino supports 8 payment options. This includes: Skrill, Neteller, PaySafeCard, Mastercard, VISA, ApplePay, PostFinance, TWINT.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at StarVegas Casino in the table below.

Language	Website	Customer support	Live chat
English
German
Italian
French

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at StarVegas Casino, managing your account, withdrawals, or other matters. StarVegas Casino has an average customer support, judging by the results of our testing.

StarVegas Casino slots and casino games

StarVegas Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 12 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, Greentube, Oryx Gaming, Games Global, Fazi, Gamomat.

StarVegas Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 4 bonuses from StarVegas Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on StarVegas Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for CHF

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

No keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers
Show all (12)
Game providers (12)

CASINO SCREENSHOTS

StarVegas_Casino_CH_game_gallery_desktop

Positives

Backed by land based casino
Mobile casino application for iOS and Android
No withdrawal limits
Live dealer games are available

Negatives

Live chat support is not available 24/7

Interesting facts

Casino only for residents of Switzerland
All deposits need to be wagered 1x before withdrawal

Author & Guarantor: Ayberk Ayan Last updated: 06 Oct 2024 Anything incorrect or missing? Let me know

StarVegas Casino bonuses

Browse all bonuses offered by StarVegas Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of StarVegas Casino

This is a place to share experience with StarVegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

danielabet324

Novice

Italy

• 6 months ago

worst Italian casino, forcing a 20 year old girl to send him 15 selfies to keep my withdrawals pending and leave me with the only possibility of replaying my winnings is behavior of such a low level that I can't even talk about it

zero
zero

force a 20 year old girl to send him 15 selfies
obbligare una ragazzina di 20anni a inviargli 15 selfie
they don't approve the documents and don't tell you why
non approvano i documenti e non ti dicono perche
they pretend not to receive documents
fanno finta di non ricevere documenti
they ask you for documents one at a time every two weeks so the verification and customer protection process as they call it never ends
ti chiedono documenti uno alla volta ogni due settimane cosi il processo di verifica e tutela cliente come lo chiamano loro non finisce piu
DO NOT DEPOSIT
NON DEPOSITATE

doxxhopper93

Advanced Novice

Switzerland

• 10 months ago

I've been playing at this casino regularly for a long time and can't say anything bad. As with all casinos licensed in Switzerland, I have never had any problems with deposits or withdrawals. However, the bonus offer could be more attractive. Bonus credit usually has to be cleared first, which is not that attractive.

Secure deposits/withdrawals
Sichere Ein-/Auszahlungen
Beautiful design
Schönes Design
Acceptable casino offer
Akzeptables Casino Angebot

Payouts only possible after 15 minutes of the last gaming session
Auszahlungen erst nach 15min der letzten Spielsitzung möglich

Safety Index of StarVegas Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of StarVegas Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

Reputation helped by land-based casinos or betting shops

Complaints about StarVegas Casino and related casinos (16)

16All0Opened9Not solved0Solved7Rejected

Complaints directly about StarVegas Casino

Other

Disputed amount: €2,000

Player’s withdrawal delayed by additional document request.

The player from Italy had been trying to withdraw from the casino for a month and had provided many documents. However, the casino then required a certificate of residence, which incurred a fee, despite him having already sent selfies for verification. The player felt this request was excessive and akin to blackmail, as his previous proofs of residence were rejected without explanation. We explained that KYC processes can require additional documentation and advised the player to provide the certificate of residence. However, due to a lack of cooperation and progress, the complaint was closed.

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Submitted: 14 Jun 2024

Player stopped responding

Disputed amount: €2,500

Player's winnings were confiscated.

The player from Italy's account had been suspended after winning on a slot machine. After submitting documents and selfies, the account was unlocked, but the winnings and play history were removed. The player claimed the casino pretended the winnings never existed and refused to provide the game history. Despite multiple requests for additional information and evidence, the player failed to respond. Consequently, the complaint was rejected due to insufficient evidence and lack of response from the player.

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Submitted: 13 Jun 2024

No reaction policy, good regulator

Disputed amount: €5,000

Player's account was permanently closed.

The player from Italy had their account suspended after two months of play. After submitting numerous verifying documents, they withdrew part of their winnings, but the account was then permanently blocked for a claimed violation of terms and conditions. We attempted to contact the casino multiple times for more information but received no response. Due to the casino's lack of cooperation, the complaint was marked as unresolved. The player was advised to continue pursuing the matter with the Italian Gaming Authority (ADM).

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Submitted: 20 May 2024

No reaction, good regulator

Disputed amount: €8,000

Delay in withdrawal due to blocked account.

The player from Italy had been unable to withdraw funds from her blocked Starvegas account for three months. The casino was not responding to her account closure requests and was refusing the submitted documents without explanation. We contacted the casino multiple times but received no response. As a result, the complaint was marked as unresolved, and the player was advised to contact the Agenzia delle Dogane e dei Monopoli for further assistance.

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Submitted: 17 May 2024

No reaction policy, good regulator

Disputed amount: €6,000

Player’s account suspended after winning bet.

The player from Italy had registered and cleared the KYC on Starvegas a month prior and had recently won €5000. Shortly afterwards, he became unable to access his account due to a suspension for "customer protection". He wished to withdraw his winnings. The player claimed to have provided multiple valid documents for verification, but the casino had deemed them insufficient without a clear explanation. Despite our attempts to contact the casino for clarification and resolution, we received no response. Consequently, we marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had advised the player to reach out to the Italian Gaming Authority for further assistance.

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Submitted: 24 Apr 2024

No reaction policy, good regulator

Disputed amount: €32,933

Player's account has been blocked for months

The player from Italy has had an issue with a frozen account since October. Despite waiting the advised 180 days and sending multiple emails, the player receives no response or automated replies. We made several attempts to contact the casino but it ignored our messages, therefore the complaint was closed as unresolved.

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Submitted: 03 Aug 2023

No reaction policy, good regulator

Disputed amount: €9,000

Player’s withdrawal delayed due to constant document requests.

The player from Italy has been trying to withdraw his funds from StarVegas for the past year. The casino keeps requesting additional documents for verification even though the player has already provided numerous proofs. We tried to contact the casino but it failed to respond in the set timeframe therefore the compalint was closed as unresolved.

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Submitted: 28 Jul 2023

Player stopped responding

Disputed amount: €600

The player struggles to verify his account.

The player struggles to verify his account due new documents. The complaint was closed as the player stopped responding.

Submitted: 30 May 2023

No reaction policy, good regulator

Disputed amount: €1,500

Player’s withdrawal has been delayed.

The player from Italy has requested a withdrawal seven months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Casino has given no response to this complaint.

Submitted: 04 May 2023