Stake Casino - Player complains that he didn’t win anything.

Toda vez que eu jogava no limbo com um odds de 2x, ou seja, aproximadamente 50% de chance de acerto, no momento em que eu jogava com o dinheiro em valor zero apareciam verdes e vermelhos normalmente, porém, a partir do momento em que eu colocava valor em dinheiro e ia aumentando o valor, o número de verdes sempre caia drasticamente e aparecia longas sequencias de vermelho, isso não aconteceu algumas vezes nem aconteceu por coincidência mas sim diversas vezes depois outra e assim por diante. Dessa maneira perdi mais de 5 mil dólares e me sinto muito prejudicado e lesado por este casino.

Dear Filipe,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Kristina

Dear Filipe,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.