The player from Brazil is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Stake Casino - Player complains that he didn’t win anything.
Amount: $5,000
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Every time I played in limbo with 2x odds, that is, approximately 50% chance of success, when I played with zero value money, green and red would normally appear, however, from the moment when I put value in money and increased the value, the number of greens always dropped drastically and there were long sequences of red, this did not happen sometimes or it happened by coincidence but several times after another and so on. That way I lost more than 5,000 dollars and I feel very harmed and harmed by this casino.
Automatic translation:
Public
Public
2 years ago
Dear Filipe,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.
Best regards,
Kristina
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