The player from the United Kingdom had a concern about the maximum win of £24 from an in-game bonus after depositing £480. Despite his frustration, we clarified that the bonus features in slots were beyond our scope of intervention, as they were additional elements used to enhance the players' excitement. We recommended him to explore other games that might better suit his preferences. Due to these reasons, we decided to reject this complaint.
Spinland Casino - Player questions abnormal win ratio.
Amount: £480
Spinland Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Spinland Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Dear johnhunt804,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
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7 months ago
Thank you for the reply ! I get the luck and no luck !! Been playing long enough to know that but in all the years of playing I have never spent £500 with only one in play bonus !! What other evidence could I supply ?
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7 months ago
Dear johnhunt804,
I understand your frustration with the gameplay experience. Unfortunately, bonus features in slots fall outside our scope of intervention, as they are essentially additional elements used to enhance the players' excitement. If you're unhappy with the gameplay experience on a particular slot, I would recommend exploring other games that may better suit your preferences.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
