The player from Poland is experiencing withdrawal delays at a casino. Initially, their Jeton withdrawal was cancelled due to mismatching deposit and withdrawal methods. Subsequent credit card withdrawal requests have been repeatedly cancelled or delayed due to alleged payment processor issues. Player’s complaint has been resolved successfully.
SpinBetter Casino - Player's withdrawal has been constantly delayed.
Amount: 250 zł
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello,
My issue is that the casino has been delaying my withdrawals for 17 days. I initially requested a withdrawal via Jeton, but they canceled it shortly, stating that withdrawals must be made using the same method as deposits. So, I requested a withdrawal to my credit card, which I used for deposits. After 6 days, they canceled the withdrawal, claiming it was due to payment processor issues. Then, I requested another withdrawal using the same method, and for the past 12 days, the casino claims that specialists are working on my issue. I've tried canceling the withdrawal and requesting it through a different method, but the casino says it's not possible because the payment is being processed.
Public
Public
1 year ago
Dear patryk198631,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Hello,
No one has ever offered me an alternative withdrawal option. After requesting a withdrawal to Jetton, I was informed that I should initiate the withdrawal using the method I used for the deposit. After 5 days of requesting the withdrawal, I contacted your security team, and they claimed that the withdrawal had been processed, and I should wait for the funds to be approved in my account. After further waiting for about 2 days, the withdrawal did not reach my account and was returned to the casino account. Yesterday, I tried to cancel the withdrawal to initiate it with a different method. Support says they cannot cancel the withdrawal because it's being processed, so how can I use any alternative withdrawal option?
Public
Public
1 year ago
Hello, I followed the support's advice, made a deposit using a different method, and requested a withdrawal using the same method. The funds were in my account within 15 minutes. Thank you for your assistance. Regards.
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, patryk198631, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
