The player from Germany is complaining about unclear bonus terms. After a closer examination, we ended up rejecting this complaint as unjustified.
SpinBetter Casino - Player’s questioning wagering requirements.
Amount: €40
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I used the exclusive bonus offer 150 free spins won €40.55, then deposited €10, the winnings from the free spins are blocked.
I can't play with the winnings, I have to make further deposits and wager €1013.75 to get the winnings from the free spins, this is not a bonus but fraudulent misrepresentation.
Automatic translation:
Public
Public
1 year ago
Dear simplyme,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem.
Do I understand correctly that you redeemed the following bonus?:
Please understand that it is nothing unusual to have a No Deposit bonus which requires a deposit later in order to redeem winnings. All the rules are clearly stated on our website:
"This is a "play now, deposit later" free spin offer. Players claim the free spins first and if they like the amount of winnings, they will need to make a minimum deposit to start the wagering and redeem the winnings"
Please let us know if this advice was helpful.
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Translation
I redeemed exactly this bonus, won 40.55 and then deposited €10, the bonus is blocked.
It says a minimum deposit is required to receive the profit. I have deposited but now have to risk the profit with real money, which is hardly possible with a minimum deposit and does not correspond to what is offered.
Automatic translation:
Public
Public
1 year ago
I wish I could be of more help. As it is shown on the screenshots, all the rules are mentioned and players are advised that a deposit will be required in order to withdraw their winnings. There is also clearly marked that wagering od that deposit is required too.
I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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