Spin247 Casino - Player’s withdrawal hasn’t been processed.

I requested a withdrawal 10 days ago. Since then, the status of my payout has been "pending".

I wrote a message to support 3 days ago, but received no answer. And there is no live chat.

It is probably a fraud casino.

I can only advise everyone against making a deposit there.

Even if you win something, you won't get your money.

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, this is the first payout. I don't know if my account is verified yet.

I uploaded my ID, but I didn't get a response from Casino here either.

The casino is clearly deliberately not responding. And there is no live chat either.

Thank you very much Marcel for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Marcel,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.