The player from Italy has been waiting for his withdrawal for more than 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.
Spin Million Casino - Player’s withdrawal has been delayed.
Amount: €350
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, I made a withdrawal after winning 350 euros on 5/10/2021. the withdrawal remains in a state of approval from that day, I ask for explanations and I am told that the withdrawal takes at least 48 hours, then I am told that it takes 5 working days for the evaluation plus 48 hours for the payment, after 10 days I am told that they were waiting for an update for the payment processor, now after 14 days I am no longer answered and the payment still remains in acceptance status.
thank you if you can help me and greet you.
Automatic translation:
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3 years ago
Dear Luca,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you have had another complaint about this casino and the disputed amount was the same. Do I understand correctly that this complaint is about another withdrawal?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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3 years ago
Dear Luca,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello, I would like to point out that the problem is being solved thanks to this complaint as the payment has started from the casino, I am waiting for it to be credited.
Automatic translation:
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3 years ago
Thank you for the update, Luca. Hopefully, you will receive your withdrawal soon. Please, keep us informed, so we can proceed with this complaint accordingly.
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3 years ago
Translation
Hello, I update the situation, the
payment was approved but was never credited to me, the casino does not respond to emails, the only email where I received an answer said they wanted to see my statement from the last month to verify that it never arrived.
Automatic translation:
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3 years ago
Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
I would recommend waiting for one more week. I will leave this complaint open, and if there is no development within this time period, we will intervene.
