Sol Casino - The player struggles to withdraw his balance.

I deposit 5000INR with Paytm Indian wallet In Sol Casino After Successful payment i have no any bonus and nothing any Wagering after Sometime i win 16000INR From Live Casino After win I'm going on withdraw money but i see have no payment method available for withdraw money now i have 11000INR i contact for live chat he was tell me we have only 2 payment method available here crypto currency and 2nd mifinity both are not bank transfer wallet so why you have many option for deposit... I'm very frustrated now what i do..which type of casino this what i do now I'm very confusing please justice me

Hello Sallu008,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that if there is a deposit method, it doesn't mean that it is also available for withdrawals too. You should follow the casino's instruction in this case.

Looking forward to your answer.

Regards,

Nick

Your Welcome Dear 💖 And Thanks For Your Response my account is fully Verified And My Money Is Real and i deposit 5000INR from UPI Indian Wallet Paytm And i win from Live Casino He was Many Option For deposit And Withdraw method not available For Indian he was tell Me Withdraw money from mifinity Wallet And Mifinity wallet Not for Indian Bank Account...And Live Chat Customer Support tell me You Will again if you Deposit again Astropay you can Complete Wagering....why I'm again deposit here.. I'm restricted from Astropay I'm not able to use Astro pay...BTW why I'm again deposit here? For complete Wagering?? With which you deposit money, money is withdrawn from the same..what i do now?

Since 6 month my account is fully verified

Congratulations Dear Sol Casino i lost My Money 75000INR 750$.i win after Your Withdraw Method not available BTW this is Only For Your Service Shame On You For This Service provide that's what you wanted You Are Special In The World of Service Provide Like Cheat Or Froud I Will Complaint Your Service In Sponced By Social media Big Platfaom..You Are No Right For Playing Gambling Licence Because You Only Take Money For Fun Even Not Money From Your side It's win from Live Casino... You Mentioned You Payout jetton much better but you have Any Option for withdraw method Indian wallet Accepted ...well I request you Dear Casino Guru first i really thank you from heart For Help Out...But It's A Humble request for You Please Blacklisted This Casino For Gambling Becouse This Casino Always Break Trust For Gambling It's have No right For Casino...I would have been patient if my account was not verified but My Account Is Fully Verified Even after that they did not withdraw..what happened to me should not happen to anyone else Thanks

Hello Sallu008,

Unfortunately if you use a deposit method in a casino, it doesn't instantly mean that you can also use it to withdraw your balance trough it. You will have to chose from one of the casino's withdrawal methods to receive your money.

Also the deposit is always required from the player as it serves as a verification method. By depositing you prove that the payment method belongs to you and they can safely send your winnings there.

I play out 70000INR 700$ But He was not given me withdraw method

Hello Sallu008,

Do I understand it correctly that you have 0 available withdrawal methods? Can you please make a screenshot of you withdrawal tap/options?

not available Recently but i all money playout here i win 70000INR But he was Not available withdraw method so I'm frustrated and playout all money

Hello Sallu008,

As you have already lost the money, we won't be able to proceed in resolving the complaint as the initial issue is no longer relevant.

Please also note that you have to follow the casino's available withdrawal method's and use one of them in the future. If you are dissatisfied with the availability, be sure to select a casino with more withdrawal options.

Best regards,

Nick