The player from the United States has a complication with multiple withdrawal reversals and bonus application. She claims to have been informed by the casino's live chat that the new coupon terms would apply when a withdrawal is reversed and a new bonus code used. Yet, the casino applied the original coupon terms when she finally won, leading to her losing a large amount of her winnings. We’ve rejected this complaint as per the player’s explicit request.
SlotsandCasino - Player's withdrawal and bonus confusion.
Amount: $4,000
SlotsandCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
