SlotsandCasino - Player displeased with misleading bonuses and rewards.

Casino claims to give out $2500 5 times a month yet they winners are kept secret.

casino rewards program is $100% a lie.

this place should be sued for false advertising.

they wouldn’t even add a birthday chip because the horrible lady on chat claimed that my $500 clean deposit 1 week prior made me inactive. 1 week and she claimed I was an inactive player 😂😂. Not only am I closing both account because she was the last straw but I’m considering filing a complaint with the licensing agencies because the lies are just too much.

mo you do not get a personal host. No you do not get customized bonuses. No you do not get lower playthrough if you are highroller crypto elite. And no you will not win the fake $2500 weekly and monthly drawing .

Agatha - Player Advocacy: Hello, Welcome to Ducky Luck Casino Live Chat Support! My name is Agatha. How can I help?

9:05, Sep 8

You: I never got my highroller crypto elite birthday gift

9:05, Sep 8

Agatha - Player Advocacy: Hello. Belated Happy Birthday!

9:06, Sep 8

You: Thanks

9:07, Sep 8

You: also how are we supposed to know the weekly drawings are real if the casino does not even announce the winner

9:08, Sep 8

Agatha - Player Advocacy: What do you mean weekly drawings?

9:08, Sep 8

You: I guess it’s slots and casino

9:08, Sep 8

You: the fact that no one ever knows what I’m asking about is concerning in general

9:09, Sep 8

Agatha - Player Advocacy: Sorry about that Brooks.

9:09, Sep 8

You: The $2500 prize that supposedly crypto elite players can win. Only the winner is a secret

9:10, Sep 8

You: 5 times a month and somehow i never get picked. I’m guessing no one gets picked

9:10, Sep 8

You: Anyways do I get a birthday gift?

9:11, Sep 8

Agatha - Player Advocacy: Oh. I get what you're saying. We send an email to the winner. I'll be sure to take note of your feedback about posting the winner so everyone will know.

9:11, Sep 8

Agatha - Player Advocacy: Checking on that. Give me a moment.

9:11, Sep 8

You: Um yeah winners should be announced just like jackpot winners otherwise it’s a scam

9:13, Sep 8

Agatha - Player Advocacy: Thank you for you feedback.

9:16, Sep 8

Agatha - Player Advocacy: Thanks for waiting. Sorry, but we don't have a Birthday Bonus.

9:18, Sep 8

You: Why does you websit say you do. All golden goose player recieve a birthday gift

9:18, Sep 8

You: BIRTHDAY GIFTS Like it sounds, a birthday gift on your birthday! Gifts are typically Free Chips or Free Spins for Minted Mallard members and become more personalized for Swanky Swans and Golden Goose High Rollers. Become a CRYPTO ELITE to receive the most valuable birthday gifts available!

9:19, Sep 8

You: I think people like everyone working here needs to look at the casino website and see what players see. Because nothing on the website is actually true.

9:20, Sep 8

You: I’m golden goose high roller and crypto elite so according to the website I’m supposed to have the best birthday gift

9:21, Sep 8

You: This is not true …

9:21, Sep 8

You: CUSTOM BONUSES Personal Hosts will create a Custom Bonus Program that caters to your unique needs. These bonuses often have special terms and allow for more flexibility in how you can use them. Some Examples Include: - BIGGER NO-MAX BONUS PROGRAMS - LOW / NO RESTRICTION FREE CHIPS - CASH CREDITS FOR SELECT PLAYERS WHO PREFER TO DEPOSIT WITHOUT BONUSES

9:21, Sep 8

You: This is not true …

9:21, Sep 8

You: CUSTOM BONUSES Personal Hosts will create a Custom Bonus Program that caters to your unique needs. These bonuses often have special terms and allow for more flexibility in how you can use them. Some Examples Include: - BIGGER NO-MAX BONUS PROGRAMS - LOW / NO RESTRICTION FREE CHIPS - CASH CREDITS FOR SELECT PLAYERS WHO PREFER TO DEPOSIT WITHOUT BONUSES

9:21, Sep 8

Agatha - Player Advocacy: I can understand that however, bonuses are mostly added for active players. Unfortunately, you've been inactive since the 24th.

9:22, Sep 8

Agatha - Player Advocacy: We can make an exception to add a free chip in place of the Birthday Bonus.

9:22, Sep 8

You: Um I deposited $500

9:22, Sep 8

You: in 1 day that week

9:22, Sep 8

Agatha - Player Advocacy: However, no other exceptions can be added.

9:22, Sep 8

You: listen agatha

9:22, Sep 8

You: your terms and conditions define what an inactive player is

9:23, Sep 8

You: 1 week is not inactive. It is not an EXCEPTION to honor the perks of. Vip level that YOU promise on your website

9:23, Sep 8

Agatha - Player Advocacy: We've added a free chip to your account. You can claim it on the promotion tab. Be sure

Hello lissa311,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SportandCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Do I understand it correctly that you own 2 accounts in the casino? Could you please forward the link about the promotion you talk about and whether you met all of its conditions to claim? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear lissa311,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.