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Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
Our independent casino review team has taken a detailed look at SkyCity Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. SkyCity Casino scored a High Safety Index of 8.7, which is why it could be considered a favorable option for most players in terms of fairness and safety. Read our SkyCity Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – SkyCity Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of SkyCity Casino, we read and assessed Terms and Conditions of SkyCity Casino in-depth. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
SkyCity Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature SkyCity Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, SkyCity Casino has scored a Safety Index of 8.7, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
T&Cs of SkyCity Casino evaluated
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of SkyCity Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Complaints from SkyCity Casino players
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We have found no relevant complaints about this casino.
User feedback and reviews of SkyCity Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Based on the 9 user reviews of SkyCity Casino in our database, it has a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
SkyCity Casino is owned by SkyCity Malta Limited, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
SkyCity Casino is licensed by Malta Gaming Authority in Malta.
Note: SkyCity Casino has a connection to land-based casinos or betting establishments. These brick-and-mortar businesses are readily available and add credibility to the online casino. As a result, the casino's Safety Index is higher than would have been if it was only based on the online casino website.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at SkyCity Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at SkyCity Casino, your account, withdrawals, or anything else. SkyCity Casino has a fast and professional customer support, judging by the results of our testing.
Casino games and slots available at SkyCity Casino
Players can enjoy these types of casino games at SkyCity Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, Virtual sports, Other games, Live shows, Live baccarat, Live blackjack, Live dice games, Live poker, Live roulette.
Casino games supplied by 28 game providers are available. This includes Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, iSoftBet, NYX Gaming Group, ELK Studios, Push Gaming, Wazdan, 1X2 Gaming, Relax Gaming, Gameburger Studios, Oryx Gaming, Slingo, Neon Valley Studios, Stakelogic, Gamevy, Fortune Factory Studios, Games Global, Just For The Win, Stormcraft Studios, Hacksaw Gaming.
Bonuses and codes offered by SkyCity Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 3 bonuses from SkyCity Casino, including:
100% up to NZ$200
75% up to NZ$300
50% up to NZ$500
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
SkyCity Malta Limited
Operator
Silvereye Entertainment Limited
Established
2019
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SkyCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
Reputation helped by land-based casinos or betting shops
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by SkyCity Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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Payment methods
SkyCity Casino payment methods
Currencies
NZD
User reviews
User reviews of SkyCity Casino
This is a place to share experience with SkyCity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
⭐ 2/5 – Over-the-Top Verification and Pushy Questions After Closure
I had high hopes for SkyCity Online Casino, but the experience quickly turned into a headache. After some solid wins, I was suddenly asked to provide not just my personal income details, but also income statements for my company — even though my business had nothing to do with my gambling activity. That felt excessive and intrusive.
When I questioned it, they cited a vague clause in the terms about "source of wealth." I understand the need for compliance, but this felt like overreach, especially for a personal account. I eventually asked to close my account, and they confirmed the closure — but then sent a weirdly personal list of questions about my feelings, gambling habits, and mental health. It came off more like a survey than a proper closure.
In the end, I closed the account because the verification was unreasonable and the overall tone became invasive. There are plenty of other casinos that handle verification faster and with less hassle.
They give you everything. You name it. They give it to you. Free spins without deposits, deposit bonuses, cashback. Also, they won't look for the tiniest loopholes just like any other casino just to have any reason not for paying you. I think they have the best program in terms of rewards and free promotions.
NJ86
Unregistered user
• 3 years ago
Long time online gambler, this is not a great site for new or old players. Didn't have a good time here which is the point of casinos right? id advise to stay clear stick to more popular sites
lots of new games
variety lacking
new games are blasted all over, where's the popular ones?
Sky city is an example of an ideal gambling establishment. This casino builds relationships with players on trust, therefore it provides high-quality services and keeps all information about its activities publicly available. I recommend the Sky city online betting club because its work is based on honesty.
Fast withdrawals, reliable customer support, a great variety of providers. Many various games for any taste, good bonus programs, and no issues with withdrawals.
I contacted the support service regarding the withdrawal of my winnings, and received a response very quickly. They helped me figure it out, it turned out that the problem was from my bank
nice casino,but i don't like the design . and there is a limited
Unsatisfied
Unregistered user
• 4 years ago
At the start all was good, until I started winning more than I had deposited, once my withdrawals went higher than my deposits the trouble started..first they wanted to verify me with photo ID and verify my address, after sending in my NZ issued drivers license 6 times and being told it would not pass as photo I.d even though it states in the terms and conditions that a NZ issued drivers license is fine for id purposes. Once they realized I wasn't going to give up and that my next step was going to citizens advice they finally verified my I.d and my address. The very next day after being told I was verified, I received an email from skycity casino stating that I was not verified any longer and needed to send in my files again, so I did! Then because they couldn't keep doing this they decided it was time for me to prove my visa debit was actually mine, I did this and proved it was, then after this they wanted me to prove where I got my income, I sent them a bank statement for the ONLY account I used for topping up on ssc, this wasn't enough, they wanted verification of my personal information from my income provider. This all seemed too much with all the phishing scams going on, it felt like they were trying to get as much info about me as possible, like they want to steal my identity or something. Definitely do not recommend. ALSO being a NZ Casino you would expect their online chat help to be in NZ or atleast run by people who can speak the language, nope! Getting your point across to these people is like trying to p*ss into the wind! Messy and not a good experience. Ohh yes I should add that the reason all this happened was because I won $500 and wanted to withdraw it, if i had of withdrawn it it would of placed my withdrawls above my deposits and so they did everything they could to make sure I couldn't get my winnings, worst money I have EVER spent. Do not trust these guys they will screw you over as soon as you start winning. Please note I had no troubles withdrawing UNTIL my withdrawals got higher than my deposits!!!
This casino is trustworthy. I have been a member for over 1year and they have paid out wins promptly. Their customer chatline is very good and they have a good range of games. I had to provide my documentation papers when I signed up. The reason for the low 2 stars is they have introduced new demands for financial documentation... they want bank statements/payslips and proof of income. If you are unemployed you have to show them your benefit payments, if you have a business they want profit and loss, if you have sold something like property and living off that money they want to see proof.....
this site is trustworthy
I don't want to provide my financial information to an overseas site. I play for fun and not so I have to justifiy to them that I can afford my bets (I have no issues and play responsibily) . Some of the bonus are a tad mean at 10 cents each ... especially if you have an average bet of $1 or more....
Discussion
SkyCity Casino discussion
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