The player from Finland, who had closed an account at Templenile due to a gambling addiction, was still able to deposit and play at Simppeli, a sister casino. The player's Simppeli account had been closed later due to gambling addiction and they had demanded a refund. However, the player had communicated that their balance was positive and thus there was nothing to return. The player did not respond to further inquiries from the Complaints Team, which led to the inability to investigate further. As a result, the complaint had been rejected.
Simppeli Casino - Player’s account closed for responsible gambling reasons.
Amount: ??
Simppeli Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I was able to deposit and play at Simppeli casino in March 2023, even though I had closed my account at its sister casino, Templenile, in 2022 due to gambling addiction (proof available). Simppeli account was closed on 3.3.2023 due to gambling addiction.
I demand my money back.
Automatic translation:
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2 months ago
Dear Imjjj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion in any of the casinos related to Simppeli Casino? Please forward it to nikolas.b@casino.guru.
Did you specify in that request for how long you wish your account to be suspended and the reason why?
Additionally, could you provide information on the other casinos where your self-exclusion due to gambling problems is in effect and when this self-exclusion was initiated?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Translation
This can be solved because my balance has been positive, so there is nothing to return
Automatic translation:
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2 months ago
Dear Imjjj,
How long after your registration did the casino block your account? How much exactly did you deposit there and did you receive any kind of refund?
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