WinSpirit Casino - Player's account has been closed without explanation.

Hello, i played a lot on this site, even became VIP. But unfortunately 2 weeks ago my account got blocked for an unkown reason. That day i deposited, withrew 20% of my deposit and after small play/bet i requested a withdrawal, next morning i tried to log in but an error appeared " account blocked ". I contacted VIP support and they said they won't approve my withdrawal and my account will not get unblocked but didn't say any specific reason. Could someone help me resolve this issue?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinSpirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

• I registered in 2025 around september and my account was blocked on december 28/29.
• Mostly sports bet and some slot games.
• No / But before this i withdrew once or twice from bonus money.
• "Your account has been blocked in accordance with section 12.13 of our Terms and Conditions. These Terms and Conditions are available on our website, and you are welcome to review them carefully at any time.Due to this account status, it is unfortunately not possible to approve your withdrawal, also in line with the same section of the Terms and Conditions. During the registration process, you confirmed and accepted these Terms, which means that you agreed to them at that time." - VIP email support

Dear Forg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Forg,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite WinSpirit Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account has been closed?

Thank you in advance for providing the information.

Dear Martina,

We’ve just sent you our response by email. Please feel free to check it when you have a moment. If it hasn’t reached you, let us know and we’ll gladly resend it.

Dear WinSpirit Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Martina,

Thank you for your time. We’ve just shared our response with you via email. Please have a look when convenient, and let us know if you didn’t receive it so we can resend it.

Thank you, WinSpirit Casino for the message! I have responded. Could you kindly review it at your earliest convenience? Thank you very much.

Dear Martina,

Thank you for your time. We’ve sent you our response by email. Please feel free to review it at your convenience, and let us know if it hasn’t reached you so we can forward it again.

Dear Forg, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Understood. Thank you.

Dear Martina,

Thank you for your time and attention. We have just sent our response to you via email. When you have a moment, please kindly check your inbox, and if for any reason the message hasn’t reached you, let us know and we will resend it promptly.

Dear WinSpirit Casino,

Thank you for your email. I have responded. I would appreciate it if you could reply at your earliest convenience.

Dear Martina,

Thank you very much for your time and consideration. We have just forwarded our response to you by email. Please feel free to review it at your convenience, and if you do not see it in your inbox, kindly inform us so we can resend it without delay.

Dear WinSpirit Casino Team, thank you very much for evidence and explanation provided.

Dear Forg,

Thank you for contacting Casino.Guru. I truly understand how frustrating it can be to experience such an issue. It appears that this matter is related to sports betting. While we may not have the specific expertise or resources to address these types of complaints directly, I want to ensure that you receive the appropriate support to proceed effectively.

Here are some specialized websites that may be able to assist you:

1. https://www.safebettingsites.com/complaints/
2. https://www.bookmakersreview.com/sportsbook-complaint/
3. https://www.bookmakers.bet/submit-a-complaint/
4. https://www.askgamblers.com/submit-complaint

I hope these resources help you resolve the issue efficiently. Thank you for understanding the limits of our support in this area.