The player from Germany has requested withdrawal a week ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.
Scatters Casino - Player’s withdrawal has been delayed.
Amount: €17,000
Scatters Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear Casino Guru team,
I have been trying to withdraw my € 17,000 since December 9th, 2021. After several contacts with scatters support I was asked to submit a KYC. I did that on December 13th, 2021. Since then I've only been put off. Can you please help me? The support at scatters already knows me and I don't know what to do next ... Thank you very much
Automatic translation:
Public
Public
2 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hey Petronela, the case is over! Thank god I got the money !! Nevertheless, thank you very much for your commitment!
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sebastian, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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