Dear mmishoo2,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please provide the exact date when your account was blocked?
Can you confirm that your account verification process was completed in full?
When was the most recent successful withdrawal made from your account?
What were the last games you played at this casino? Did you play slots, live casino games, or make any sports bets?
We hope to resolve this issue for you as quickly as possible. Thank you in advance for your response.
Best regards
Veronika
Dear mmishoo2,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please provide the exact date when your account was blocked?
Can you confirm that your account verification process was completed in full?
When was the most recent successful withdrawal made from your account?
What were the last games you played at this casino? Did you play slots, live casino games, or make any sports bets?
We hope to resolve this issue for you as quickly as possible. Thank you in advance for your response.
Best regards
Veronika