Rolletto Casino - Player’s struggling to complete the account verification.

They won't verify my account I sent them over 50 documents but they still won't verify me

Dear kyleuk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

Could you please advise if you are experiencing the same issue in both casinos since you have submitted a very similar complaint about lengthy verification in a different casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The verification is now complete but now I have other issues

I'm happy to hear that the verification has been completed finally. What problems arose now?

Just waiting for my money to withdrawn its very difficult to withdraw with this company I use many websites but this is the hardest

How many days ago you've requested the withdrawal, please?

Dear kyleuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.