Rizk Casino - Player’s struggling to receive winnings.

Hi I have a problem with verification of an account that Rizk does not accept, it is clearly stated in their rules on the .com (English) or Finnish site to which I belong that third party account is ok if you can prove that you are entitled to it and I have full disposal rights and have sent them the document but they just say that it is not approved, this started after I played for a while from the same account but it was never asked anything at all deposits so it feels like this happens because they do not want to pay out ,, in one of their emails they send me to the "Swedish" page but I am Finnish and read the rules which are in Finnish or English which is in my account and as attached there it says that it is ok as long as you have the right

Dear J,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited funds into your account with a joint bank card? If yes, whose name is on the card?

Furthermore, if there is any other relevant communication between you and the casino, would you be so kind and forward it to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

hi I can not answer publicly when it says name and where I come from

I understand, I deleted your name and left only the first letter. Is it okay for you to proceed with the complaint like this?

Dear J,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply to questions in my initial message in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.