The player from Brazil faced the cancellation of two withdrawal requests by the casino and had another request pending since 10/21, which had not been paid. The player only received chat responses indicating that the payment would be processed manually, but no payment had been made yet. The issue was resolved as the player confirmed receipt of the withdrawal.
RioBet Casino - Player's withdrawal request is delayed.
Amount: 4,300 R$
RioBet Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I made two withdrawal requests on the site, and both were canceled by the site itself. I made a new withdrawal request on 10/21 and, up to now, it hasn't been paid. I only receive responses via chat saying it will be paid manually, but it still hasn't been paid.
Automatic translation:
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1 month ago
Dear elirom,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, or it gets canceled again, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
1 month ago
Translation
All the withdrawals I made were via PIX, and the last withdrawal was also canceled by the site and they asked me to make a withdrawal by digital wallet, Tether USD Tron, I made the withdrawal request, but so far it has not been deposited. Waiting for solutions.
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1 month ago
Translation
Case solved. I received the withdrawal today. Thank you for your help.
Automatic translation:
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1 month ago
Dear elirom,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
