The player from Germany had their withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The casino failed to make a response and we were forced to close the complaint as'unresolved'. The player reached us after some time, informing that the winnings have been received, therefore the comlpaint is resolved.
Rembrandt Casino - Player’s withdrawal has been delayed.
Amount: €704.44
Rembrandt Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Sirs and Madames,
I arranged a payment at Rembrand on 05/30/21 and immediately sent my documents upon request.
On 06/10/21 I received an email that my verification is connected and that withdrawals can now be processed.
When my payout was still not processed by 6/26/21, I thought that I might have made a mistake with the payout and I canceled it and requested again on 6/26/21.
Unfortunately still nothing happened ....... from the chat you always get the same standard answer ....... be patient and keep an eye on your e-mails .....
Automatic translation:
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2 years ago
Dear Kitty2030,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
Thanks for your help.
My payout is still in the "pending" position
I played with a bonus.
This is my first payout at Rembrand, and it will certainly be the last.
I will definitely not make any more deposits at this casino.
Kind regards
Automatic translation:
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2 years ago
Thank you very much, Kitty2030, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Kitty2030!
I will take care of your complaint from now on. I would like to invite Rembrandt Casino into this complaint in order to provide us with an explanation of the lengthy withdrawal process.
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2 years ago
We would like to ask Rembrandt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
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