HomeComplaintsRed Dog Casino - Long verification process.

Red Dog Casino - Long verification process.

Amount: $1,100

Red Dog Casino
Safety Index:High
Submitted: 15 Jan 2020 | Case closed : 03 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Player hasn’t managed to pass the verification process for a month. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

It has 30 days and I still have not been able validate my account I have sent information several times and waited for 5-7 days each time. I feel that they take your deposits in which I have made up to 4000.00 Worth. I finally won 1100.00 and tried to validate account in the last 30 day and have not been successful.

Red Dog should not be rated 5 star site - But a rip off site when time to payout.

They suck and suck some more - be aware of this site - They charm you in - but don’t you will not get your money. 
Buy the way - They answer your call immediately with smooth talk. The end results is the faithful customers still lose.

In fact I will be back on site to prove that they are a complete scam with all my calls, chats and documentation to prove that this site is joke. 
I am not sure who rates them - They need to reconsider and stop these thievish people.

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4 years ago

Dear JipJoe123

Thank you for contacting Casino Guru and letting us help you. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contact the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal any further. Please send us any correspondence with the casino that might help us to find out what the problem is.

Best regards,

Peter

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4 years ago

Dear JipJoe123,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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