The player from India is experiencing technical difficulties while playing in the casino. The player confirmed the issue was resolved.
I buy free spins worth INR 40,000 but after I buy free spins game not loading.
I am getting an error 212
Dear Vaibhav0839,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask you further questions so I better understand the situation.
Were you able to contact casino support? What was their recommendation? Could you please advise if the INR 40,000 was subtracted from your casino balance?
I’ll await your reply,
Best regards,
Tomas
Yes INR 40,000 SUBSTRACTED FROM ACCOUNT
AND when I contacted to casino they keep advice me the troubleshooting like use different device or browser and use VPN
But all this not working
Only 1 game not loading in which I buy free spins and all the other slot games working fine
They told me that they raised a complaint regarding this to there game provider but no update from last 8 days
I want to close this complaint
And satisfied with solutions with rajabets casino
Please close this complaint
Dear Vaibhav0839,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru