Rainbow Spins Casino - Player is struggling to withdraw her winnings.

yet again am having trouble when i withdraw money they are asking for ld and they have got everything they need rainbow spins

Dear Lorraine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

We know already from your previous complaint https://casino.guru/rainbow-spins-casino-player-s-struggling-to-complete that the account has been successfully verified in the past. Could you please advise how was the additional verification justified? Has any of your sensitive information or depositing method changed recently?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

HI they have add so much ID birth certificate council tax bill water bill bank statement proof of address emails from them says your withdraws have been approved and still asking of pay pal cards which i dont have

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? 

Dear Lorraine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

hi, just had an email from rainbow spins to say that i have submitted all of my documents i have to wait 24 hours for these to be reviewed and that the pictures are clear i have done all of this before, twice i have won on this site and twice i have been able to withdraw and now there asking for more proof again

thanks, lorraine.

I fully understand your frustration, Lorraine. I will set the timer for additional 3 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

HI just to let you know rainbow spins sent me a message today

to say i could withdraw has all my documents add been approved

thankyou for all your help x

Great news, Lorraine. The least I can do now is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Hello Lorraine,

Have there been any developments since our last conversation?

Hi yes i got my money then i won £204 and i got that too

thank you very much for all your help x

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lorraine, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru