The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Punt Casino - Player claims that payment has been delayed.
Amount: €100
Punt Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Punt Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Entrei com o cupom CASH100 nesta casa. Li todo o regulameno que segue:Terms and Conditions of Punt Casino "Free Spins No Deposit Bonus":
Only new players that sign up in the Punt Casino for the first time can participate in this promotion;
Players that are residents of the following countries cannot sign up in the casino and receive a no deposit bonus: Czech Republic, Slovakia, Serbia, Costa Rica, United Kingdom and Australia;
In order to receive no deposit free spins, player should sign up in the casino via the exclusive link provided on our website and then activate the promo code "CASH100";
Bonus free spins will be credited on the "Cash Bandits 3" video slot provided by Realtime gaming;
Associated winnings from free spins will be subjected to a 40x wagering requirement;
The bonus has max. withdrawal set to €/$100 or equivalent in other currency;
Please note that Bonus amount is considered non-cashable and will be removed from the amount of your withdrawal request;
In case of any questions, please contact casino customer support team via e-mail or live chat at any time;
General Punt Casino Bonus Terms & Conditions Apply.
Sou do Brasil e estou apto aos ganhos e o cassino simplesmente reteu meus $100 ganhos
Public
Public
2 years ago
Dear Gremiofbpa,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
There is no payment deadline. The casino refused to pay at any time. Withdrawn my funds .
DO NOT PAY!!!!!!!!!
PLEASE THE RULES SHOW THAT BRAZIL IS ABLE TO PLAY AT THE CASINO.
STEALING ME $100.00
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Gremiofbpa. Did the casino inform you that players from Brazil cannot withdraw winnings from this bonus? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
