fapoker's reviews

Casino Guru

We want players to understand gambling.

5 months agoOriginalTranslation
Casino is making it difficult to close the story due to addiction, trying to change your mind and offering new options for closing time.
  • Difficulty closing the account
  • Long withdrawal times
Automatic translation:
Betsomnia Casino
5 months ago
Hello Fapoker,

We appreciate you taking the time to share your experience with us. We understand the challenges that can come with handling addiction, and we take this matter very seriously. Our aim is to provide a responsible and supportive gaming environment for all our users.

We want to assure you that we are committed to promoting responsible gaming behavior. Our team is dedicated to assisting and supporting individuals who may require help in managing their gameplay habits.

Your feedback serves as an important reminder for us to continually review and improve our approach to responsible gaming practices. If you have further insights or suggestions on how we can better support individuals dealing with addiction, please feel free to reach out to us. Your input is highly valued, and we're dedicated to ensuring a safe and enjoyable gaming experience for all our users.

Best regards,Betsomnia Casino
7 months agoOriginalTranslation
I won €3500 at the casino and they closed my account and they don't respond or say why.
And they didn't even give me back the amounts deposited, the chat also doesn't respond when I pass I'd. Don't make deposits, they don't credit withdrawals, the worst fraud

You can put the evidence here, I didn't do anything illegal with artcasino, you were thieves and took my money.
Read moreRead less
  • They don't respond
  • They blocked the account with balance
  • If you lose, they let you deposit
  • If you win, you don't take the money
  • Emails are useless
  • Avoid fraud
  • There are two casinos from the same provider
Automatic translation:
Art Casino
7 months ago
Hi there,

We would kindly ask Casino.guru to remove such review as has nothing to do with reality and it is totally inappropriate. As by the GDPR we can not reveal all details with particular player but there are really bad things on the side of player.

Artcasino Team
11 months agoOriginalTranslation
Casino makes withdrawing difficult, when you win high amounts you don't pay, there's always a problem that they don't pay
( get out of that casino )
Fraud
  • lifting difficulty
  • Does not pay earned amount
  • Withdraw your balance without warning
  • bad support
  • When you win you don't get
Automatic translation:
1 year agoOriginalTranslation
Casino does not respond to emails or chat.
I made a deposit and the money does not enter the account and no one responds.
Run away it's a blow
Do not deposit at this casino, the bonus is only released after you deposit €10, and even then the money never reached the account.
Scammers
Read moreRead less
  • no chat
  • Do not respond to email
  • deposit money disappears
  • does not verify account
  • Says the bonus is no deposit (lie)
  • weak games
  • Scammers do not deposit
Automatic translation:
1 year agoOriginalTranslation
Bad casino, withdrawals took a long time until I canceled the withdrawal, I made a deposit 4 days ago and it has not entered my account and no one has responded to emails
  • withdrawal does not come
  • long deposit
  • Do not respond to emails
  • I got it and I never got it
Automatic translation:
1 year agoOriginalTranslation
Difficulty in self-exclusion, does not respond and does not accept the self-exclusion request by right, they keep trying to roll up, it's been 3 days trying and nothing so far, meanwhile I've already put more money and lost as usual on this site.
  • Self exclusion difficulty
  • It takes withdrawal, it never comes
  • long support
  • withdrawal always pending
Automatic translation:
Casinozer
1 year ago
Dear Fapoker,

We take the chance to thank you for your feedback, which is crucial to improve our product and services as we go to step into the future.

Each closure on our site must be requested at the following address: accounts@casinozer.com. Once your closure request has been sent, it will be automatically processed within a maximum of 24 hours.

The protection of all our players is important to us, when it comes to closing an account, or protecting a player.

In order to close your account, we invite you to send us your request to: accounts@casinozer.com, specifying in the body of the email, the reason for the closure. We will then proceed to close the account.

Withdrawal requests are processed within a maximum of 48 hours. Once your withdrawal has been validated, an email informing you of this is sent. Depending on the method used, it may take some time to see the funds in your account.

Our support team is available by email or live chat, every day of the week from 10am to midnight. You can go to the main page of the site to open a live chat, or email us at support@casinozer.com if you are having problems with your account.

We hope to hear from you soon in order to clarify the situation, and we wish you a great day.

Kind regards,
The Casinozer Team
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