2 years agoOriginalTranslation
Very bad casino gave me a bonus of 20 dollars which I played and got to win 951 dollars the problem was when I tried to verify my account to be able to withdraw the winnings, but they came up with the excuse that when I registered I did not put my house number when I wrote my address, and for that reason they canceled my winnings, it seems very unfair to me that for such a small error, hence they hold on not to pay you that unfortunate that they look for that type of pretexts very bad experience with this casino that only made me waste my time
- They look for excuses not to pay you
- They just waste your time with verification
- The slightest mistake and your winnings are canceled
Automatic translation:
3
ClubWorld Casinos
2 years ago
Hi Wolwer007,
It is always disappointing for us to read a complaint. So let me respond as to why we have taken this decision:
Firstly our Bonus Terms and Conditions state:
28. Before claiming any bonus or promotion, please ensure all contact details on your account are correct (Name, Address, Email Address, Telephone Number). This information must be correct before claiming any bonus or promotion for winnings to be valid.
I appreciate this could have been an error and just missed off, however, you did also open several other accounts across some of our other brands and you failed to provide the first part of your address on all of those attempts which raises how you could make the same mistake several times.
So our position remains the same.
Thanks,
The Club World Team
It is always disappointing for us to read a complaint. So let me respond as to why we have taken this decision:
Firstly our Bonus Terms and Conditions state:
28. Before claiming any bonus or promotion, please ensure all contact details on your account are correct (Name, Address, Email Address, Telephone Number). This information must be correct before claiming any bonus or promotion for winnings to be valid.
I appreciate this could have been an error and just missed off, however, you did also open several other accounts across some of our other brands and you failed to provide the first part of your address on all of those attempts which raises how you could make the same mistake several times.
So our position remains the same.
Thanks,
The Club World Team
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