jeffmrobinson's reviews

Casino Guru

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7 months ago
Lupin takes forever to post even a small deposit. Playthrough amounts on bonuses (25x, 30x, etc.) are not listed prominently anywhere on the main menu, bonus/promo menu, or as you're making a deposit. I'm not sure if they're listed anywhere. The whole layout is clunky. I've deposited there a few times. Never even sniffed a withdrawal. I'd avoid.
  • Realtime Gaming
  • Slow deposit posting
  • Hidden playthrough amounts & TOCs
  • Clunky layout
1 year ago
I respect Casino Guru's opinion 99 times out of 100. This is the 1 that I don't. You guys are way off here. I hope that you just have misinformation. There is no way that this place is 8.7/10. I just spoke with a host. His name was Thomas. To date, on May 20th, 2022, I have deposited $512.96 since the inception of this casino. Approximately 25 deposits. I have never once cashed out a dime. Or even been in a position to do so, for that matter. My money is taken immediately on small bets ($0.25- $1.50) on low volatility games. Every. Single. Time. Rarely do I ever even see a bonus round. Compared to its sister casinos like Cherry Jackpot, Roaring 21, etc. this place is a money grab. Avoid it at all costs! Unless you like losing your money every single time, that is. Then, by all means, play here.
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  • Quick chat response
  • Bonuses are super rare.
  • Loyal players are not rewarded.
  • Hosts are unhelpful.
1 year ago
J-ROB SCORE (JRS): 6/10. New spot. Unique interface. They have this whole schtick about wizardry and sorcery and whatnot? Decent chance of cashing, but you will wait for it.
**The Skinny on Payouts - In a word, yikes. They CLEARLY advertise 7-day payouts on the main withdrawal page. Once you actually get your documents approved (which took what seemed like an eternity - probably at least 10 days to be accurate), buried in their VERY CASINO FAVORABLE TERMS AND CONDITIONS, IT APPARENTLY STATES THAT IT IS GENUINELY 7 BUSINESS DAYS TO RECEIVE A PAYOUT. BUSINESS DAYS START:
*AFTER your documents are approved
*AFTER you actually realize that docs are approved (The finance department does not communicate AT ALL with you to verify your withdrawal request or at any point thereafter. No. Seriously. They will not even respond to an email. Ever.)
*AFTER you finally submit a withdrawal request.
-- Then, and only then, does the payout clock start. Ugh. Tired just explaining that. Imagine what it feels like to wait for a payout. The finance department has 7 BUSINESS, or, as they term them, WORKING days, from this point, to issue your payout. What is a working day anyway? These casinos are in operation 24 hours a day, 7 days a week. So, they are always working, right?? So, the bottom line here is that advertising 7-Day payouts on their main withdrawal page is absolute garbage. Just not true.
**Fairly responsive customer service re: free play: Frequently provide cash back or a $10 or $15 free chip, even if you have used free/match bonuses recently. That is why I gave them a 3/5 or 6/10 (JRS). I feel it is very necessary to mention, though, that the customer service reps continue to copy and paste the company line regarding checking terms and conditions and that it is stated in those terms and conditions that payouts are 7 BUSINESS or WORKING days. They are robots. They will not act as an intermediary with the finance department whatsoever. They will just keep circle talking you. And they are not too bright, or maybe well-versed in casino lingo, just my opinion.
**Rookies: This casino is less than a year old, so they are still paying out a bit. At least that has been my experience. In the less than one year that they have been in operation, I have been playing pretty much from Day 1. I have deposited roughly $400 and have cashed roughly $850.
**CONSISTENT PLAY BONUS $ OR WITHDRAWABLE $: One positive I will end with is that gameplay is consistent whether you are playing on a bonus, or have withdrawalable funds. That is a feather in their cap. You guys know the typical deal, right? Everything is peaches and cream when you have a $1,200 playthrough. And as soon as you get knocked down to that withdrawable amount . . . lose, lose, lose. Thanks for playin.

FINAL VERDICT: TREATING DEPOSITING PLAYERS WELL RIGHT NOW. WE SHALL SEE IF IT LASTS. FREE CHIPS AND CASHBACK ABOUND. CONSISTENT PLAY. BUT, REQUEST A PAYOUT . . . AND YOU ARE WAITING 2 WEEKS 1ST TRIP. MINIMUM.

*GURUSCORE: 3/5
*J-ROB SCORE: 6/10
*J-ROBS FINAL GRADE: C+
*J-ROB PLAYIN/PASSIN
Playin . . . BARELY.
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  • Free chips and cash back abound.
  • Unique interface. I have found it nowhere else.
  • Consistent play, bonus or withdrawable funds.
  • Watching paint dry is like an amusement park compared to waiting for a payout.
  • Support staff are not knowledgeable at all about casino gaming online.
  • Terms and conditions heavily favor casino.
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