3 years ago
Lol, those who are reviewing ROKU is the Good casino then stay away from these people, cause this ROKU (the turtle casino who is in 2021 taking more than 3 days to review your documents) Reason they have so many request to verification. New user stay away from this 1890 casino, Those who cant verify your documents on time, how can they assure you they will make your payment within 1 day.
RokuBet Casino
2 years ago
Dear sunshine1984,
Thank you for leaving your feedback.
We take our customer satisfaction seriously, and we would like to clear some points of your review.
According to our Withdrawal Policy, all withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays. Besides, prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are. Additional requirements depending on payment channels will apply.
Nonetheless, we are always eager to fasten the process in order to provide each and every customer with much efficiency of the service.
We would like to thank you once again for your review. If you have any additional questions, do not hesitate to contact us, we are always ready to help you!
Best regards,
Roku Casino team
Thank you for leaving your feedback.
We take our customer satisfaction seriously, and we would like to clear some points of your review.
According to our Withdrawal Policy, all withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays. Besides, prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are. Additional requirements depending on payment channels will apply.
Nonetheless, we are always eager to fasten the process in order to provide each and every customer with much efficiency of the service.
We would like to thank you once again for your review. If you have any additional questions, do not hesitate to contact us, we are always ready to help you!
Best regards,
Roku Casino team
