This use to be a 5 star review, and my #1 casino to recommend/play. The only thing that comes to mind is that a blacklisted casino management group has acquired them. Customer service has tanked, tournaments not being paid for 3+ weeks post, VIP levels demoted if you have winnings on any sister site, terms and conditions violation on bonus free deposits. Slots went from tight to you got be delusional to spin and win. Loyalty bonuses are never guaranteed, etc etc… but when for a year you are faithfully rewarded depositing daily to null is BS. You earn your VIP status, and now it’s nothing but a mirage at Casino Extreme. I will be closing my account, and obsessively changing all the 5 star reviews I have left in every crack and corner of the internet. Sooooo DISAPPOINTED, Robin Gaymon aka Rgaymon75