5 months ago
Not sure why this casino scores highly and I can see in the comments other users have the same issues as I do. For whatever reason this casino hardly ever gives bonuses. I was on the platinum tier meaning I had spent $75000 but hardly received any bonus. I am very rarely a winner on this site as the slots seem to have low RTP. I expect to lose playing slots but what I don’t expect is minimal bonuses when I am losing so much money. When I asked the casino manager what is required for a bonus they will not tell me.
- Good selection of games
- Personal manager assigned if on gold tier or higher. Responds to emails fast.
- In the few times I have got to withdraw they are fairly fast and hassle free.
- Barely any bonuses or incentive to deposit despite lots of play and spend. It costs casinos nothing to provide playthrough bonuses- scratching my head why they choose to hardly hand them out.
- Low RTP on games or I am just extremely unlucky.
- The support team in the live chat do not speak good English and are very slow to respond.
Vavada Casino
5 months ago
Hello HardEight!
Thank you for your honest review. Let us comment on several key points you mentioned.
We’ve been on the market since 2017 and managed to build trust with many players for this time period due to our caring approach. We’re constantly trying to improve our project by updating the slots selection, enhancing our loyalty program and providing quality support service to our players to make their experience with us as pleasant as possible. All this, we believe, is a crucial factor in scoring high as a casino.
It’s sad to hear that the winnings don’t happen as often as you would like them to, but It should be noted that the average RTP rate on our casino is 96-98%. So, hopefully you’ll have numerous max wins in the future!
Regarding the bonuses, they are automatically credited to our players based on their gaming activity. However, if you believe you should have received more than you did, please reach out to us via email admin@vavada.net marked as "Casino Guru + your nickname». We’re always open to discussion, and would gladly have a closer look at your case.
We wish you lots of luck and hope to see you again!
Thank you for your honest review. Let us comment on several key points you mentioned.
We’ve been on the market since 2017 and managed to build trust with many players for this time period due to our caring approach. We’re constantly trying to improve our project by updating the slots selection, enhancing our loyalty program and providing quality support service to our players to make their experience with us as pleasant as possible. All this, we believe, is a crucial factor in scoring high as a casino.
It’s sad to hear that the winnings don’t happen as often as you would like them to, but It should be noted that the average RTP rate on our casino is 96-98%. So, hopefully you’ll have numerous max wins in the future!
Regarding the bonuses, they are automatically credited to our players based on their gaming activity. However, if you believe you should have received more than you did, please reach out to us via email admin@vavada.net marked as "Casino Guru + your nickname». We’re always open to discussion, and would gladly have a closer look at your case.
We wish you lots of luck and hope to see you again!
