7 months agoOriginalTranslation
The casino asked me to verify my account, they received my documents on March 26, and until today, which has been 20 days, they do not verify my account and they do not let me withdraw my money. Since the 5th, I have been writing to them every day so they can help and the only thing they tell me is "the requests are examined in queue order, due to the large number of requests, the response from the specialists may take a while. Keep waiting for the response, please, your case is in queue" but it has been 20 days since they verify and retain my money, no casino takes 20 days to verify an account
Automatic translation:
1xBet Casino LAT
7 months ago
Dear Sergio,
We are very sorry for the inconvenience caused by the long verification process. Due to the responsible approach, it may take some time to receive all the necessary documents as well as their thorough verification, but our security specialists work 24/7/365 to process all requests as quickly as possible in the order they are received.
We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail. We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service.
Best regards,
The 1xBet Team
We are very sorry for the inconvenience caused by the long verification process. Due to the responsible approach, it may take some time to receive all the necessary documents as well as their thorough verification, but our security specialists work 24/7/365 to process all requests as quickly as possible in the order they are received.
We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail. We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service.
Best regards,
The 1xBet Team
