Dear Sprite2022,

Thank you for sharing your detailed feedback.

It’s wonderful to hear that you appreciate our game selection, design, and overall platform experience. Our team also values your understanding that the first withdrawal was processed smoothly within three days.

Regarding your current pending withdrawals, we understand the waiting time can be frustrating. Please note that our withdrawal system operates on a queue basis. Once a withdrawal request is placed, it is processed in turn according to its position in the queue.
A kind reminder that repeatedly canceling and re-requesting withdrawals may, unfortunately, lead to delays as this resets their position in the queue.

Moreover, our Financial Department operates from 9:00 to 18:00 GMT+2 on business days, excluding weekends. Processing times may vary depending on the department’s workload. Please keep an eye on your inbox, as you will receive an update from them during the working week.

Last but not least, we can see that today one of your withdrawals has been processed by our team and is currently being sent to you. Please keep in mind that it usually takes no more than 3-5 business days for the transaction to arrive if the transaction is sent by our casino.

Your feedback is truly appreciated, and Rolling Slots Casino remains dedicated to providing a smooth and transparent gaming experience.

Kind regards,
Rolling Slots Casino Representative

Good afternoon sprite2022!

Thank you for your feedback.

We are sorry to hear that your experience was far from ideal. We have thoroughly reviewed the situation and found no errors in communication.

Different requests to the support service were handled separately, as there was a time gap between your inquiries, during which withdrawals and repeated deposits occurred. Therefore, the information provided was specific to each individual request.

Withdrawals on our end are processed within 15 minutes. Any additional time depends on the payment method you use. In cases like yours, where the withdrawal is processed through a bank, it can take up to 5 business days. For this reason, we recommend using e-wallets or crypto wallets, where the process is almost instant.

Wishing you all the best.

Best regards,
RoySpins Team