I won't even start with that chat. Completely useless. Finally I found the mailing address and got a reply in less than 30 hours. I sent documents because withdrawal was not possible at all without verifying the account. I sent all the documents only to find out in less than two days that one of them had been rejected. Then I went to ask and it was approved and I could make a withdrawal. Now I'm waiting for a withdrawal. Hardly this week, but it's already Wednesday. Even though they are purely digital casinos, weekends are relaxing. I can't really recommend it to anyone.

Update: It went as I thought, three days ago they confirmed my account and I was able to make a withdrawal. Now I got a new request to take a selfie with my passport. I did as I was told, only to be told that the selfie was a bit "blurry" and therefore could not be accepted. So they really don't want to pay.

The deposit was of course very convenient. A couple of clicks and the money left the account. In this case, the deposit arrived only a few hours later. I played a few of my favorite games and happened to win a few tens. Well, I decided to try the withdrawal and here it is. Verifying the account is practically impossible as a Nordea customer. They think Nordea is a virtual casino and do not accept Nordea's bank statement to verify the address because of that. So of course it is just their choice to treat customers like this and hope for a withdrawal cancellation. I told them that the electricity bill is in my wife's name so they asked for a marriage certificate and my wife's electricity bill!!!!! So they really did this. I will hand them the 60€ that is lying there in the account. I cannot recommend it at all.

Update: Now they asked for a handwritten note, passport and address in the same selfie, where the elbow must be visible. Terrible pomp. They're probably laughing there at what an idiot I am.

New update: I got my account verified after two days of struggle, a selfie with a sign outside the house and a couple of other pranks. Well, then to the withdrawal, which I waited for three days and just got the news that they rejected my withdrawal because it was the wrong payment method. They themselves said that I should use the same one and I did. So they waited traditionally, just teasing me and rejected me. Now I'm waiting 72 business hours again and I assume they'll come up with a new problem. Do not deposit under any circumstances!!!!!

I started testing without reading the reviews. Error. Absolutely terrible experience. And I'll say right away that I was in the black, so there's no bitter talk. Or I was in the black if I ever got my withdrawal. So the withdrawal process is as classic as it gets. First of all, the live chat gave me two pieces of information, i.e. 48 hours or 72 hours. Then it was confirmed that 72 hours is the traditional withdrawal time. So when you withdraw on Wednesday, hopefully the money will be in your account on Monday. You are directed to a VIP manager every time in the chat, so that you feel important, but they had a little trouble when the first operator accidentally slipped the VIP manager's ready-made answer into the ether and even apologized for the mistake 🤣🤣. So you only get ready-made answers. You don't get an estimate of the average withdrawal time, etc. Always the same answer and they complain about the congestion and ask for patience and say that they will speed up the process and do everything they can to get you your money quickly, etc. etc. Well, then I surfed a bit on their website and read the terms and conditions section. There I found a great section where it says that the withdrawal really takes 72 hours (Mon-Fri is counted) and that after the previous withdrawal is approved, a new withdrawal request can be made no earlier than 72 hours after the previous one. So in practice, you can withdraw a maximum of once a week. The withdrawal limit is then only €500. Canceling a withdrawal is really easy to do and naturally if the withdrawal is interrupted, the 72 hours start over. In addition, there was a mention that when the department has finally approved the withdrawal, it can then require documents to verify the account, but you cannot do it voluntarily in advance. So it was lucky that I didn't deposit more than €500 and true to my style, I tested the withdrawal when I got my first win of over 100x. Luckily I tested it when I immediately realized that it would last. At that time, I had €600 in my gaming account, so the withdrawal is pending and I spent €100 on betting (no win) so that I wouldn't have to wait a week to close the account. This is a really terrible experience. I can't recommend it to anyone.