8 months agoOriginalTranslation
Very painful and harassing KYC. They wanted 10 different documents. Time card, invoice, selfie, screenshot from the bank card, even though I didn't use it for depositing, account statement, screenshot from the online bank, my own information... every time I submitted a document, a new one was needed. The documents went through quickly, but I had to edit them for about an hour. It felt like they were trying to make the player frustrated in order to play the money back.
The money came to the account quickly, after going through the pain of KYC.
The money came to the account quickly, after going through the pain of KYC.
- KYC
Automatic translation:
1
CatCasino
7 months ago
Hello there,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during the KYC process. We understand that it can be lengthy and frustrating at times, but it's essential for ensuring the security and integrity of our platform.
We appreciate your cooperation and patience as you provided the necessary documentation. It's reassuring to see that your documents were processed quickly, even though we understand that gathering and editing them took considerable effort on your part.
Please rest assured that your account is now fully verified, and you can continue to enjoy our services with confidence. If you have any further questions or require assistance, our customer support team is here to help.
Thank you for your understanding and for being a valued member of our community.
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during the KYC process. We understand that it can be lengthy and frustrating at times, but it's essential for ensuring the security and integrity of our platform.
We appreciate your cooperation and patience as you provided the necessary documentation. It's reassuring to see that your documents were processed quickly, even though we understand that gathering and editing them took considerable effort on your part.
Please rest assured that your account is now fully verified, and you can continue to enjoy our services with confidence. If you have any further questions or require assistance, our customer support team is here to help.
Thank you for your understanding and for being a valued member of our community.
