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doghouse's reviews

Casino Guru
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2 months agoOriginalTranslation
Casino does not pay out winnings. I have been waiting for over 2 months to withdraw a four-figure sum, KYC is ok. Casino just apologizes, in other words they have no money in the cashier. LIVE by any means
PLAY here!

The bonus also seems to have a max winning limit of 4000 euros.

Edit. the money came after more than a month, right after I complained to the license issuer and sent Taikawin to the same email as me. That's how long they delayed it when I "had to" pay.
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  • Casino does not pay out winnings
Automatic translation:
1 year agoOriginalTranslation
Very painful and harassing KYC. They wanted 10 different documents. Time card, invoice, selfie, screenshot from the bank card, even though I didn't use it for depositing, account statement, screenshot from the online bank, my own information... every time I submitted a document, a new one was needed. The documents went through quickly, but I had to edit them for about an hour. It felt like they were trying to make the player frustrated in order to play the money back.

The money came to the account quickly, after going through the pain of KYC.
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  • KYC
Automatic translation:
CatCasino
1 year ago
Hello there,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during the KYC process. We understand that it can be lengthy and frustrating at times, but it's essential for ensuring the security and integrity of our platform.

We appreciate your cooperation and patience as you provided the necessary documentation. It's reassuring to see that your documents were processed quickly, even though we understand that gathering and editing them took considerable effort on your part.
Please rest assured that your account is now fully verified, and you can continue to enjoy our services with confidence. If you have any further questions or require assistance, our customer support team is here to help.

Thank you for your understanding and for being a valued member of our community.
2 years agoOriginalTranslation
The KYC process has been made very difficult and long so that you would lose your money back. It lasted 1.5 weeks, they asked for a selfie twice, with the casino's name written by hand on paper, etc. Small withdrawal limit, 1000e/day and slow processing (2-4 days on a weekday, nothing happens on the weekend). They succeeded in tactics and I lost half of my winnings back.
  • Very slow and difficult KYC
  • Slow withdrawals and 1000e/day limit
Automatic translation:
2 years agoOriginalTranslation
The KYC process took more than a week. Withdrawal limit only 500e/day. Every time a withdrawal is processed, you have to wait until the next day before you can make a new one. It is easy to get hurt by slowness and there is a risk that you will lose your winnings back.
  • Slow KYC, took more than a week
  • Poor withdrawal limit (500e/day)
Automatic translation:
2 years agoOriginalTranslation
I won 4000e and they processed the withdrawal the very next day. The deposit method was Brite. The bonus was bad because you don't get it right away, it opens only by playing, very difficult.
  • Fast check-out processing
  • Bad bonus
Automatic translation:
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